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Lakeshore Talent · 23 hours ago

Nonprofit Case Manager

Colorado Springs, CO

Full-time

Onsite

New Grad, Entry Level

$22.32/hr - $23.18/hr

Lakeshore Talent is partnering with a well-known Non-Profit out of Colorado Springs for an Ongoing Case Manager. The person in this position serves as a key liaison in coordinating assistance and services for individuals and families within a structured, compliance-heavy environment, focusing on supporting the adult population with ongoing services.

Staffing & Recruiting

Culture & Values

Responsibilities

Demonstrates strong customer service within and outside the organization through consistent and thoughtful communication

Gains and maintains a deep understanding of regulations and procedures governing extended care support to stay compliant and provide accurate guidance

Facilitates service planning through in-person, phone, or virtual means (tools such as video conferencing, productivity suites, etc.) while tracking needs and compliance daily

Reviews and tracks services that have been approved to support individualized care while promoting independence and well-being

Researches and stays current on regional and broader support networks beyond what’s offered in-house

Attends required internal meetings and training sessions virtually or in person to support professional development and team consistency

Regularly conducts visits throughout the community, including private residences, care homes, and various other settings, using personal transportation

Offers peer support and coverage when teammates are unavailable to ensure consistent delivery of services

Participates in professional goal-setting discussions to identify growth areas

Adapts to changes resulting from new regulatory requirements affecting organizational policy and practices

Assumes other responsibilities as assigned, in support of individuals and organizational needs

Qualification

Case managementRegulatory complianceCommunication skillsData managementAnalytical thinkingInterpersonal skillsSensitivity to diverse backgroundsCustomer serviceAdaptabilityTime management

Required

Commitment to individualized, person-first support principles

Proficiency in utilizing modern communication and work technologies (including laptops, tablets, phones, cloud systems, and databases)

Familiarity with documentation standards and case tracking systems

High attention to detail, especially in data management

Professional, warm, and confident interpersonal style

Sensitivity and responsiveness to individuals with complex support needs

Analytical thinking and time management skills

Awareness of diverse backgrounds and a commitment to equitable service delivery

A bachelor's degree in a human-centered field is preferred. However, experience supporting individuals receiving long-term care services—whether in public or private settings—may be considered in place of formal education