Product Delivery Manager - CRM/CXM jobs in United States
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Global Technical Talent, an Inc. 5000 Company · 3 days ago

Product Delivery Manager - CRM/CXM

positionRosemead, CA
timeContract
remoteHybrid
senioritySenior Level
money$52/hr - $62.27/hr
date5+ years exp

Global Technical Talent is an Inc. 5000 Company that specializes in staffing solutions. The Product Delivery Manager for Research & Discovery is responsible for transforming ambiguous business needs into clear problem definitions and leading product discovery and research efforts to support IT estimation and investment decisions.

CRMHuman ResourcesInformation TechnologyStaffing Agency
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Senior Management

Responsibilities

Convert vague business problems into fully defined opportunities with customer, business, and regulatory framing
Produce “shovel-ready” Discovery Packets to support IT estimation, capital requests, and strategic prioritization
Partner with the Senior Manager of Product to create ROI models when needed
Translate scattered backlogs into clear, strategic themes
Lead customer research activities including interviews, usability testing, concept validation, and prototype feedback
Leverage call center data, quality management analytics, and operational insights to validate root causes
Collaborate with the Senior Manager of Product to identify regulatory constraints impacting solution options
Create product service blueprints, journey maps, business rule definitions, and low-fidelity prototypes
Align with Domain Product Managers to understand end-to-end journey impacts and constraints early in the process
Partner with Domain Product Managers to define MVP boundaries and ensure IT estimates reflect a realistic, validated scope
Ensure all discovery artifacts are aligned prior to transitioning work to estimation or execution

Qualification

Product discoveryUser researchJourney mappingService blueprintingROI modelingRegulatory analysisBacklog synthesisMVP definitionCross-functional facilitationOperational data analysisEarly-stage prototyping

Required

5+ years of experience in Discovery, UX Research, Product Strategy, or Service Design
Demonstrated ability to translate user needs and operational insights into measurable business value
Product discovery and problem framing
User research and validation techniques
Journey mapping and service blueprinting
High School Diploma or equivalent

Preferred

Early-stage prototyping
Cross-functional stakeholder facilitation
ROI and business case modeling

Benefits

Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

Company

Global Technical Talent, an Inc. 5000 Company

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Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
dateFounded in 1999
location
Portsmouth, New Hampshire, USA
people-size201-500 employees
web-link
http://gttit.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mario Moussa
Director of Strategic Partnerships
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Company data provided by crunchbase