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Excellence Services, LLC · 5 hours ago

Senior Personal Assistant / Chauffeur (2026)

Atherton, CA

Full-time

Onsite

Mid, Senior Level

$73K/yr - $360K/yr

5+ years exp

Excellence Services, LLC is seeking a Senior Personal Assistant/Chauffeur to work under their House Manager in a dynamic private household setting. This role involves hands-on management of household operations, vendor coordination, and providing reliable transportation for the Principals.

Facility ManagementHome ServicesHospitality

No H1B

Responsibilities

Liaise and coordinate with external suppliers required for the operation of the household or mansion (such as maintenance, cleaning, floristry, security, event planning, etc.)

Oversee and manage various property projects and vendor activities to ensure each project is completed efficiently while taking full responsibility for home maintenance, covering all aspects of property upkeep and repairs

Conduct quotation comparisons, engage in initial contract negotiations, and prepare approval processes, ensuring a balance between cost and quality while safeguarding the Principals' interests

Conduct regular property inspections, identify, report, and resolve issues, or arrange and supervise staff in resolving these issues effectively and promptly

Oversee household inventory, ensuring adequate supply and organization of household items

Efficiently arrange staff working hours and tasks, ensuring optimal productivity and coordination

Inspect and ensure high-quality work from household staff, providing feedback and continually enhancing work quality

Provide reliable transportation for the Principals, maintain vehicle cleanliness and readiness, and perform various errands as needed, such as picking up dry cleaning, mailing parcels, and managing banking or post-office matters

Assist with purchasing or ordering items and take care of miscellaneous tasks such as processing returns, exchanges, and bill payments

Respond promptly to the Principals’ ad hoc instructions or emergencies

Handle unexpected matters (flight changes, schedule conflicts, emergency meetings, etc.)

Strictly adhere to privacy protection and handle the personal information of the Principals with discretion

Maintain professional etiquette and a polished professional image

Maintain electronic/physical folders based on the family's or individual's needs, archiving important contracts, passports, visas, insurance documents, etc

Update contact information, meeting minutes, memos, and other relevant documents

Handle incoming calls and guest greetings

Screen and manage daily communications such as emails, phone calls, messages, etc., and act as a representative for the Principals in external communications when necessary

Manage important documents, contracts, and personal information to ensure confidentiality

Qualification

Household managementVendor managementClient relationship skillsOrganizational skillsTechnology proficiencyLeadership experienceProblem-solving skillsCommunication skillsFlexibilityIntegrityAttention to detail

Required

Bachelor's degree or advanced degrees (e.g., MBA, J.D., etc.) or equivalent professional experience preferred

Minimum of 5+ years of experience in high-level personal assistance or private household management, particularly with high-net-worth families or top executives

Extensive experience in leading and managing a team, with a proven ability to oversee household staff, vendors, and service providers while maintaining high standards of performance

Exceptional organizational and multitasking abilities, with an advanced understanding of managing complex schedules and a high volume of tasks simultaneously

A high level of empathy and exceptional client relationship skills, enabling you to build and maintain a trusting relationship with the client through highly personalized and meticulous service

Proficiency in technology platforms (e.g., G-Suite, iPhone, MacBook) and expertise in household management software

Strong interpersonal skills with the ability to manage diverse relationships, including vendors, family members, and staff

Excellent written and verbal communication skills in English, fluency in additional languages is a plus

Advanced problem-solving and decision-making abilities, particularly in high-stakes situations

Willingness and ability to work extended hours, including evenings, weekends, and holidays as needed, with a flexible and proactive approach to all aspects of the job

Must exhibit the highest level of personal integrity, professionalism, and discretion, especially in handling sensitive or confidential matters

Legally authorized to work in the United States and able to pass extensive background checks

Must be prepared for pre-employment health screenings (physical exams, psychological evaluations, drug tests), with annual flu vaccination required

Seeking a long-term, stable commitment to a family or household, with a deep passion for providing exceptional service and support

Must possess a valid U.S. driver's license with a clean driving record

Preferred

Handle incoming calls and guest greetings

Screen and manage daily communications such as emails, phone calls, messages, etc., and act as a representative for the Principals in external communications when necessary

Manage important documents, contracts, and personal information to ensure confidentiality