John Crane · 3 weeks ago
Customer Reliability Engineer (Relocation provided)
Artesia, NM
Full-time
Onsite
Mid Level
3+ years expJohn Crane, a Smiths Group business, is a global leader in mission-critical flow control solutions for the energy and process industries. The Customer Reliability Engineer will work directly on-site at customer facilities to support reliability programs, optimize equipment performance, and provide hands-on technical expertise for mechanical seals and related systems.
Manufacturing
Responsibilities
Perform seal and equipment evaluations, selections, and recommendations with oversight from account/regional engineers
Lead and support customer reliability personnel on-site
Review customer applications and recommend improvements to increase MTBR (mean time between repair)
Analyze customer data and submit findings/recommendations using John Crane application tools
Direct the installation and commissioning of seals and auxiliary support systems
Observe, collect, and evaluate reliability data, reporting through John Crane’s reliability software (e.g., ServiceMax)
Maintain equipment surveys and provide oral/written communication with customers, vendors, and internal teams
Deliver technical presentations and training for customer maintenance and operations staff
Support Management of Change (MOC) processes and gather equipment data sheets for review
Qualification
Required
Minimum 3 years' experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge
Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
Capable of handling multiple priorities simultaneously in a high-stress environment
Ability to work flexible hours including weekends as needed to meet business demands
Preferred
Bachelor's degree in Mechanical Engineering is preferred
Experience working in a diverse environment with a global company is a plus
Company
John Crane
John Crane company specializes in artificial lift equipment and services.
5001-10000 employees
H1B Sponsorship
John Crane has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Olaf Zimmermann
Business Development Director Filtration MEA & APAC
Recent News
2025-12-10
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