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Provident Bank · 2 days ago

VP, Branch Manager II - Totowa and Wayne - Full-time

Totowa, NJ

Full-time

Onsite

Mid, Senior Level

$65K/yr - $93K/yr

7+ years exp

Provident Bank is a highly regarded financial institution in New Jersey committed to enhancing customer and employee experiences. The Branch Manager II role involves overseeing multiple retail branch offices, focusing on customer relationship growth, operations management, and team leadership to achieve branch objectives.

Financial Services

Responsibilities

Achieve all assigned goals. Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers. Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results

Manage and perform external sales calling program

Provide positive leadership, mentorship and inspire all branch team members to reach their full potential

Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened

Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations. Validation via customer satisfaction surveys

Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc

Work in conjunction with Assistant Branch Managers to provide day-to-day direction to branch staff in all aspects of branch operations. Ensure that branch team members operate within established policies and procedures of the Bank and government regulations. Work in conjunction with Assistant Branch Managers to ensure all required reports are submitted completely and in a timely manner

Works in collaboration with the Assistant Branch Managers to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations. Responsibilities may include, but not limited to interviewing, hiring and training employees; planning, assigning and directing work; performance appraisals, recognizing and developing employees; addressing complaints/situations, resolving problems and providing constructive feedback and corrective actions as needed

Responsible for all risk management-related issues concerning branches

Perform additional duties as required or assigned

Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

Qualification

Branch Manager experienceBusiness developmentSales targets achievementBanking operational knowledgeCommunity engagementCustomer service orientationLeadership skillsCommunication skillsOrganizational skillsTeam managementProblem-solving skills

Required

High School Diploma or GED

7 years Branch Manager experience in a sales and service environment

Business development experience, with strong community ties within the general area of branch locations

Demonstrate positive and professional client-centric and service-oriented attitude

Clearly communicates a vision and removes barriers for team success

Proven ability to meet sales targets and production goals

Excellent written and verbal communication skills

Highly organized. Ability to plan and complete multiple priorities with competing deadlines

Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws

Ability to work a flexible schedule based upon the needs of the business

Ability to travel throughout the branch network

Experience managing multiple locations or managing remote locations

Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence