SIMKHAI · 4 weeks ago
Associate Manager, ECommerce & Marketplace Operations
LA Metro Area
Full-time
Onsite
Mid Level
3+ years expSIMKHAI is a fashion company known for its innovative techniques and timeless craftsmanship. They are seeking an Associate Manager for Ecommerce & Marketplace Operations to oversee daily operations, optimize online sales channels, and enhance customer experience through collaboration with internal teams and external partners.
E-CommerceFashionLingerieWomen's
Responsibilities
Partner with merchandising, marketing, and operations teams to set digital operations strategy and roadmap to enhance the customer experience and improve operational efficiency
Execute the daily site operations including product uploads, ensuring accuracy across imagery, descriptions, pricing, and categorization
Conduct ongoing PDP and category audits to improve clarity, navigation, and user experience
Partner with internal stakeholders, 3rd party vendors and development agency to implement new functionalities and solutions to enhance the customer experience
Assist in conversion optimization initiatives, A/B testing ideation and execution, and site analytics investigation
Monitor and develop actionable recommendations based on website KPIs
Coordinate sample handling for shoots; assist onsite when needed
Maintain and optimize product listings across marketplace partners
Liaise with feed management providers to ensure accurate data mapping and inventory syncing
Monitor pricing and implement promotional and markdown strategies
Track and report marketplace performance weekly/monthly with actionable recommendations to improve performance
Support expansion into new marketplace partners and regions
Recommend replenishment and inventory strategies based on performance
Respond to customer inquiries and resolve marketplace-related issues
Partner with warehouse operations and customer service to support smooth order fulfillment and returns
Monitor and respond to customer feedback and product reviews to identify improvement opportunities
Qualification
Required
Must have an Undergraduate Degree from accredited university
Must have 3+ years experience in ecommerce operations or marketplace management
Must have demonstrated experience with Shopify; experience working with marketplaces like Farfetch, Amazon, and Moda Operandi preferred
Must have demonstrated & strong understanding of product setup processes and ecommerce workflows
Must have demonstrated & strong Excel skills including pivot tables and lookups
Must have demonstrated ability to analyze data and translate into recommendations
Must be detail-oriented with strong organization and communication skills
Must have ability to prioritize, multitask, and maintain accuracy in a fast-paced environment
Preferred
experience working with marketplaces like Farfetch, Amazon, and Moda Operandi
Benefits
Medical
Dental
Vision
FSA
401(k)
PTO
Generous clothing allowance
50% employee discount off retail
Company
SIMKHAI
Simkhai is a fashion-focused e-commerce platform offering a diverse selection of luxury clothing, footwear, and handbags for women.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jaime Hintz
Strategic Partnerships
Recent News
Company data provided by crunchbase