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Luxury Presence · 1 day ago

Director of Client Success Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

$190K/yr - $220K/yr

5+ years exp

Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. They are seeking a Director of Client Success Operations to build systems, processes, and insights that will help scale their operations while enhancing client experiences.

AdvertisingReal Estate

Responsibilities

Lead and scale the Client Success Operations function

Design, improve, and document processes for onboarding, support, renewals, and client programs

Own the CS tech stack and partner closely with the Salesforce team to prioritize enhancements, test updates, and support deployments

Build dashboards and operational reports that give leaders real-time insight into client health and team performance

Partner with Data and Analytics to drive trend analysis, surface insights, and support strategic decisions

Create training programs for new and existing team members, ensuring consistent adoption of tools and best practices

Build and maintain the CS knowledge base, ensuring the team has clear and accessible resources

Develop client communication programs, including newsletters, webinars, and in-app messaging

Work closely with Sales, Marketing, and Product to align on client needs and operational readiness

Help shape a culture of clarity, accountability, and continuous improvement across the Client Success organization

Qualification

Client Success OperationsProcess designSalesforceProject managementData analysisWorkflow optimizationAI-powered solutionsCommunicationTeam leadershipOrganizational skills