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Foresters Financial · 1 week ago

Member Network Coordinator

United States

Full-time

Remote

Mid Level

$40K/yr - $55K/yr

3+ years exp

Foresters Financial is seeking a Member Network Coordinator to support the Member Governance Team in managing and administering the Foresters Member Network. This role involves providing customer service, coordinating meetings, and supporting volunteer leaders while fostering relationships within the organization.

Financial ServicesInsurance

Responsibilities

Provide first-line customer service

Set up meetings on virtual platforms

Coordinate, attend, and provide staff support on volunteer leader evening meetings

Prepare communications, meeting materials, minutes and additional resource documents based on provided templates

Distribute meeting materials and minutes via email and virtual platform

Serve as a first point of contact for volunteer leaders

Maintain business professionalism in both oral and written communication

Work collaboratively with both office based and remote colleagues along with external contacts regarding team accountabilities

Maintain open communication with and support Governance Team in delivering governance programs

Support succession planning and sustainability of the member governance system by sharing feedback and observations of volunteer leaders with Governance Specialists

Observe and provide ongoing feedback on overall team operations for enhanced productivity and efficiencies

Perform other duties and administrative tasks as assigned

Qualification

Administration supportMicrosoft DynamicsMS OfficeVirtual meeting etiquetteFraternal benefit knowledgeCommunication skillsOrganizational skillsSelf-motivatedProject managementLeadership experience

Required

Post-secondary education is an asset

3-5 years of experience in administration support

Highly organized and detail-oriented

Proficient computer skills including MS Office (Word, Excel, and Outlook), internet, email and basic database knowledge

Experience with Microsoft Dynamics or similar Customer Relationship Management (CRM) systems is desirable

Experience with virtual meeting etiquette with a strong focus on active listening

Ability to generate trust and confidence with both team members and volunteer leaders

Strong communication skills, both written and oral

Self-motivated, ability to set timelines to meet deadlines

Ability to manage multiple projects concurrently; with the flexibility to adapt to changing priorities

Ability to work well primarily on their own but also in a team environment with other staff on assigned roles and projects

Decisive with good judgment and decision-making skills to act effectively in resolving issues which arise

Professional and self-confident

Willingness and ability to work out of regular office hours including both evenings and weekends as required

Preferred

Experience working with volunteers in a leadership capacity is preferred

Knowledge of fraternal benefit societies is an asset

Benefits

Discretionary variable incentive plan

Company

Foresters Financial

Glassdoor3.4

Foresters Financial is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members.

Founded in 1874

Buffalo, New York, USA

1001-5000 employees