ECLARO ยท 1 month ago
Patient Account Representative
Chapel Hill, NC
Contract
Onsite
New Grad, Entry Level
$19/hr - $19/hrECLARO is seeking a Patient Account Representative to handle front-line, patient-facing duties within the Accounting Office. The role involves assisting patients with billing and account inquiries related to dental and medical services, ensuring a positive patient experience through effective communication and professionalism.
Staffing & Recruiting
Hiring Manager
Jan Lester Candilado, RPm
Responsibilities
Greet and assist patients and visitors in a courteous and professional manner
Answer incoming calls and direct inquiries to the appropriate department or team member
Respond to patient billing questions, explain statements, and provide basic account information
Accept and process patient payments; provide receipts and documentation as needed
Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
Collaborate with billing, clinical, and administrative staff to resolve patient account issues
Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
Ensure desk and waiting area remain clean, organized, and professional
Qualification
Required
Professional demeanor and commitment to providing excellent customer service
Strong interpersonal and verbal communication skills
Ability to manage multiple tasks and prioritize in a busy environment
Proficient in Microsoft Office and comfortable working with databases and digital records
Detail-oriented with strong problem-solving and organizational abilities
Knowledge of HIPAA and patient confidentiality requirements
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
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