Effy Jewelry ยท 3 weeks ago
IT Help Desk Technician - Level 2
NYC Metro Area
Full-time
Onsite
Entry Level
$60K/yr - $70K/yr
1+ years expEffy Jewelry is a family-owned business that has been crafting exquisite jewelry for over four decades. They are seeking an IT Help Desk Technician - Level 2 to join their internal IT team, focused on troubleshooting issues, supporting software and hardware, and maintaining efficient systems.
E-CommerceJewelry
No H1B
Responsibilities
Act as the first point of contact for internal IT issues (tickets, email, in person)
Troubleshoot Level 2 issues including Windows/macOS, password resets, account access, printers, and basic network connectivity
Support Microsoft 365 and common business applications
Escalate advanced issues to more senior team members
Document support requests and resolutions in the ticketing system
Assist with onboarding/offboarding: device setup, workstation prep, account creation
Maintain IT inventory (laptops, accessories, peripherals)
Follow established IT processes and best practices
Qualification
Required
1+ year of IT support or help desk experience (or equivalent education)
Understanding of PC/Mac hardware, ticketing system, and troubleshooting steps
Familiarity with Microsoft 365
Strong communication skills and ability to assist non-technical users
Organized, reliable, and eager to learn
Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas
Preferred
Experience with IT ticketing systems (Zendesk, etc.)
Basic networking knowledge
Experience with device imaging or management tools (Intune, etc.)
Benefits
Competitive pay and benefits
Company
Effy Jewelry
Effy Jewelry is an online markeplace for luxury goods and jewelry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Effy Hematian
CEO & Founder
Recent News
Business Wire
2025-06-27
Company data provided by crunchbase