Madison Square Garden Entertainment Corp. · 1 day ago
Tour Supervisor - Radio City Music Hall
New York City, NY
Full-time
Onsite
Mid Level
$35/hr - $35/hr
3+ years expMadison Square Garden Entertainment Corp. is a leader in live entertainment, delivering unforgettable experiences to diverse audiences. The Tour Supervisor will oversee daily operations at Radio City Music Hall, ensuring smooth tour execution and guest satisfaction while training and mentoring tour guides.
EventsMedia and EntertainmentSports
Responsibilities
Develop and execute the daily tour route based on restrictions from the building and other activity to create an excellent guest experience in a fast-paced environment
Communicate with many internal departments such as Guest Relations, Building Operations, Security, Group Sales, Event Production, Security, and the Box Office departments to develop our daily routes and optimize as necessary
Attend building operations and production meetings as needed
Conduct multiple walkthroughs of the tour route throughout the day to ensure all technology, guides and facilities are up to best standards
Work closely with scheduling department to manage tour guide availability, schedules, callouts and sick time
Act as the liaison between upper management and the tour guides and support staff to communicate important information
Serve as point of escalation for Guest Relations issues with tour guests
Conduct daily and weekly financial and data reports as needed
Provide training and develop skills for new tour guides:
Training tour personnel in register operations
Training tour personnel in all ticket types, coupons, vouchers and passes
Assist guests with accessibility requirements as needed
Supervise Tour Guides. Ensure compliance of Company policies and procedures
The Tour Supervisor will conduct tours on an as-needed basis
Qualification
Required
Strong attention to detail and the ability to adapt to fast-paced situational changes
Ability to work with a multitude of different departments and develop good relationships and communication tactics
General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances up and down stairs, bending and constant motion is often required
Minimum availability 4 days a week including weekends and holidays
Receptive to working outside in inclement weather and extreme temperatures
Preferred
Minimum of 3 years' experience in tourism, amusement, or attractions industries, or the equivalent preferred
Experience managing part time employees and the ability to lead day-to-day supervision of hourly personnel in a guest services environment
Experience in a guest relations or customer-facing role is preferred
Proficiency in Microsoft Excel and Word is preferred
Experience in scheduling part-time staff preferred
Company
Madison Square Garden Entertainment Corp.
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands.
5001-10000 employees
H1B Sponsorship
Madison Square Garden Entertainment Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (9)
Funding
Current Stage
Public CompanyTotal Funding
$620.12M2023-12-05Post Ipo Debt· $225M
2023-09-18Post Ipo Secondary· $232.38M
2023-06-20Post Ipo Secondary· $162.75M
Leadership Team
Neil Ryan
Senior Vice President Show Productions
Josephine Vaccarello
Executive Vice President
Recent News
2025-12-24
2025-11-14
Company data provided by crunchbase