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Victra - Verizon Authorized Retailer · 1 month ago

Multi Unit General Manager

Greater Boston

Full-time

Onsite

Mid, Senior Level

$60K/yr - $75K/yr

3+ years exp

Victra is Verizon's largest premium retailer in the United States, seeking Multi General Managers who deliver world-class service to every guest. The role involves leading a team to achieve sales goals, providing exceptional customer service, and creating a positive store experience.

RetailTelecommunicationsWireless

Hiring Manager

Rheam Fathy

Responsibilities

Lead your team to achieve and exceed monthly sales goals, while personally exceeding targets

Leading multiple SIS kiosks and following leadership rhythms

Work alongside peers and frontline consultants, learning and sharing ideas to drive revenue and guest satisfaction

Working cross functionally to give feedback on program elements

Be passionate guest advocate with the desire to be yourself when connecting and having fun doing it!

Provide product benefits and solution recommendations through exceptional customer service to deliver what our guest's need

Create personal connections with guests to make tech look simple

Foster a competitive drive and ability to succeed in a fast-paced sales environment

Assist with merchandising and operational functions

Teach, coach and train team member on EGET promise

Uncover current and future needs of guests by asking the right qualifying questions

Qualification

Customer ExperienceTalent ManagementLeadershipSales SkillsEngagement Skills

Required

Three or more years of Leadership, Customer Experience, and Talent Management preferably in a retail or sales environment

Ability to coach, train and lead by example with stellar personal sales

Ability to attract customers via strong engagement skills

Demonstrated experience communicating with Business owners to drive Business sales

Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods

High School Diploma or GED

Must be legally authorized to work in the United States and is 18 years old

Ability to lift 10 pounds

Ability to stand for long periods of time

All Multi General Managers must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date