Fox Valley Technical College · 1 month ago
Specialist - Communications (Student Finance Services)
Appleton, WI
Full-time
Onsite
Entry, Mid Level
$24.53/hr - $28.86/hr
2+ years expFox Valley Technical College is seeking a Communications Specialist for their Student Finance Services. This role is responsible for developing and managing student-facing communications related to financial aid, billing, and payments, ensuring students receive timely and accurate information.
EducationVirtual Reality
Responsibilities
Develop and maintain a comprehensive, year-round communication calendar aligned with the financial aid cycle, billing calendar, academic deadlines, and regulatory requirements
Serve as the central point of coordination for all outgoing SFS communications, ensuring consistency of tone, branding, and content across all platforms
Collaborate with Financial Aid, Student Finance, IT, Marketing, and Enrollment Services to align messaging and optimize delivery strategies
Create targeted campaigns for: FAFSA reminders, verification, award notifications, SAP, special circumstances, COA adjustments, loans, and R2T4
Ensure all federally required notifications are compliant, accurate, and delivered within the appropriate timelines
Develop and distribute messages related to billing, payment plans, refunds, registration holds, collections, and 1098-T tax form availability
Coordinate student communications related to Veterans Education Benefits, including eligibility, certification, next steps, and compliance notifications
Draft and deliver content through email, text, phone scripts, student portal, web content, and print
Utilize SIS and communication software to segment audiences and automate delivery where appropriate
Ensure all communications adhere to FERPA, Title IV, and other applicable federal/state regulations
Maintain records of required notices and outreach for audit and internal documentation
Track engagement metrics, collect feedback, and continuously improve communication effectiveness
Qualification
Required
Associate's in Communications, Marketing, Higher Education, Business, or a related field
Two to three years relevant experience
Strong writing and editing skills, with the ability to convey complex financial and regulatory information in plain language
Familiarity with federal financial aid regulations, billing procedures, and student account practices
Experience managing multi-channel communications across a large audience
Excellent organizational and project management skills with attention to detail
Comfort using SIS tools and analyzing engagement data
Experience in a higher education setting, preferably within Financial Aid, Bursar, or Enrollment Services
Knowledge of Title IV regulations, FERPA, and financial aid compliance standards
Basic working knowledge in communication platforms such as Mail Chimp, Mongoose, Workday, or similar
Demonstrated commitment to student equity, access, and customer service excellence
Benefits
Medical, dental, and vision insurance
Retirement contributions to the Wisconsin Retirement System
403(b)/457 plan options
Paid time off
Sick leave
Holidays
Bereavement leave
Recess periods
Life and disability insurance
Flexible schedules or remote work options
Wellbeing programs
Training
Certifications
Tuition reimbursement
Onsite health and wellbeing clinic
Dental clinic
Fitness center
Parent/Child Center (onsite child care)
Library
Café
Printing services
Trilogy Salon & Spa
Company
Fox Valley Technical College
Fox Valley Technical College is a school in Appleton.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.09M2017-12-03Grant· $0.09M
Leadership Team
Jennifer Lanter
Vice President of Learning and Chief Academic Officer
Troy Kohl
Vice President for Information Technology Services/Chief Information Officer
Recent News
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