Quoris - Formerly ROI International · 3 weeks ago
Epic Product Manager – Digital Patient Experience Solutions
United States
Full-time
Remote
Senior Level
5+ years expQuoris is seeking an experienced Product Manager for Digital Patient Experience Solutions to support a large-scale Epic implementation. This role will oversee digital patient-facing platforms aimed at improving access, engagement, and overall patient satisfaction across the healthcare system.
Hospital & Health Care
Responsibilities
Define and communicate the vision, roadmap, and success metrics for digital patient experience solutions
Research emerging technologies and trends such as patient portals, wearable integrations, chatbots, CRM platforms, and queuing systems to inform product strategy
Gather, refine, and prioritize stakeholder demands, enhancement requests, and support tickets into a transparent and actionable backlog
Lead Agile ceremonies and guide product engineering teams through development and delivery cycles
Oversee implementation activities, monitor progress, and ensure timely resolution of issues and enhancements
Conduct user acceptance testing (UAT) and evaluate product increments to ensure quality and alignment with business and patient needs
Serve as the primary point of contact between business units, technical teams, end users, and vendors
Facilitate workshops, demos, and requirement sessions to ensure shared understanding and alignment
Present product progress, performance, and outcomes to executive leadership and governance bodies
Monitor KPIs and patient feedback to drive continuous improvement, optimization, and innovation
Ensure all solutions comply with security, privacy, and IT governance standards
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field
3–7 years of experience as a Product Manager or similar role supporting digital patient experience solutions
Proven experience delivering patient-facing digital products such as patient portals, mobile applications, wearables, chatbots, CRM, or queuing solutions
Strong knowledge of Agile methodologies, software development lifecycle, and vendor management
Experience working with cross-functional teams and managing multiple stakeholder groups
Excellent analytical, communication, facilitation, and executive-level presentation skills
Ability to work onsite full-time and collaborate effectively in a fast-paced implementation environment
Preferred
Experience with Epic MyChart or Epic patient engagement tools strongly preferred
Benefits
Health
Dental
Vision
401k
Company
Quoris - Formerly ROI International
ROI International is now "Quoris" Visit our website to learn more: www.roi-i.com/meet-quoris Quoris is a trusted healthcare technology firm dedicated to helping organizations get the most from their EHR and cloud ecosystems.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase