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Stefanini North America and APAC · 1 day ago

Global Service Delivery Manager I

New York, NY

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Stefanini North America and APAC is seeking a Global Service Delivery Manager I. The role involves acting as the Single Point of Contact for clients and managing the day-to-day delivery of various services while providing leadership and implementing best practices.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Act as Single Point of Contact (SPOC) for client(s)

Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services

Provide leadership, direction and coach/mentor team

Implement, monitor and adhere to Best Practices

Implement process improvements

Manage to Scope of Work and Change of Scopes

Assist with new launches or new business with client(s)

Assist with invoicing

Qualification

ITBPO managementITIL FoundationsCritical thinkingProject managementRelationship skillsVerbalTeam leadershipWritten skills

Required

Minimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations

In-depth understanding of IT or BPO industry dynamics

Critical thinking and problem solving skills

High tolerance/evolved ability to lead and manage ambiguous situations

Excellent relationship skills

Superior verbal, written, facility and presentation skills

Collaboration and team leadership abilities

Effective time and project management skills

Attendance and schedule adherence are requirements of this position

Some travel will be required

May require additional project-specific training

Preferred

Bachelor's degree or four year equivalent preferred

ITIL Foundations experience a plus (for ITO Service Delivery)

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)