Salesforce · 8 hours ago
Principal Renewals Manager
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$106K/yr - $142K/yr
8+ years expSalesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. The Principal Renewal Manager is responsible for managing high-value renewal contracts, collaborating with internal teams to minimize attrition and maximize growth opportunities while ensuring customer success.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Develop and execute win/win negotiation strategies for medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
Own, drive and manage the renewals process in collaboration with the account team
Collaborate with internal resources (Competitive Intelligence, Pricing, Product Management, Customer - Success, Account Executives, etc...) to develop comprehensive 'win' strategies for renewals
Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
Provide executive management with complete visibility to renewals and solicit executive involvement as required
Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies
Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
Adopt new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team
Engage in strategic account planning with key stakeholders at AVP, RVP level to ensure accountability across teams. Acts as a Renewals brand ambassador
Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
Qualification
Required
8+ or more years of demonstrated success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts
Exceptional negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
Strong Customer engagement skills
Strong process management, financial acumen, and adherence to policy
Ability to react and adapt to potential rapid shifts in priorities and organizational policies
Experience with salesforce.com required
Bachelor's Degree
Preferred
Knowledge of salesforce.com product and platform features, capabilities, and best use
Experience negotiating complex multi-year services contracts
Experience with an enterprise CRM or customer service application
Ability to manage transactions through different every stages
Willingness and the desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
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