LG Energy Solution Vertech, Inc. · 3 hours ago
Field Services Engineer
Abilene, TX
Full-time
Onsite
Mid Level
3+ years expLG Energy Solution Vertech, Inc. is a full-service energy storage system supplier and integrator. The Field Service Engineer will provide field service on Battery Energy Storage Systems and ancillary equipment, ensuring effective installation, troubleshooting, and long-term support for customers worldwide.
Information Technology & Services
Hiring Manager
Jazmin Afonso
Responsibilities
Establish, promote, and maintain good customer service relationships with internal and external team members
Safely operate, plan & perform preventive maintenance, troubleshooting, and repairs
Provide live remote technical support and/or training to customers as needed using remote/virtual tools such as cellular phone, WebEx, Microsoft Teams, and other similar tools
Support software, firmware upgrades
Maintain accurate site records of work performed and site issues
Contribute to product support procedures, training, troubleshooting guides, and other service documentation
Educate customers and contractors on basic equipment operation, response, and maintenance
Other duties as required to support the product return and technical support process
Provide after-hours on-call support on a rotation basis
Communicate effectively and collaborate with authorized service providers and subcontractors in a lead role
Qualification
Required
Fundamental knowledge of electrical test and measurement equipment
Mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems
Ability to interface well with customers and team members in a cross-functional environment
Experience with troubleshooting hardware and software compatibility issues
Excellent written and verbal communication skills
Working knowledge TCP/IP networking background, especially routing and communications protocols
Experience with computer network operating systems
Experience using Office tools Excel, Powerpoint, Word
B.S. in Electrical Engineering or equivalent technical experience
3+ years experience
Willingness to travel up to 50%, domestic and international
Flexibility with working off-hours and being part of the off-hours, on-call rotation
Ability to lift and carry material is required
Must have a valid driver's license and passport and be willing /able to drive and fly to field sites as needed
Preferred
Working knowledge of communications protocols such as CAN, Modbus, TC/PIP, DNP3
Familiarity with complex controls systems, Real-Time Operating Systems
Engineering experience with energy storage and power conversion systems
Knowledge or understanding of generation, transmission and distribution in electric grid systems
Structured problem-solving experience or Lean background
Understanding of computer networks
Benefits
100% employer sponsored medical, dental, vision, life and disability insurance
Company
LG Energy Solution Vertech, Inc.
LG Energy Solution Vertech, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve DeBruyn
Chief Operating Officer
Jazmin Afonso
Talent Acquisition Partner
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