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Anchor · 4 weeks ago

Compliance Operations Manager

TX, Austin, US

Full-time

Onsite

Mid Level

3+ years exp

Anchor is seeking a Compliance Operations Manager to own the compliance operations at the company. This role involves shaping and executing compliance controls while ensuring alignment with regulatory expectations and operational needs, impacting the improvement of compliance processes and operational quality.

B2BBillingCollection AgencyFinanceFinancial ServicesPaymentsSoftware

Responsibilities

Lead the execution and continuous improvement of KYB/KYC and CIP onboarding workflows, including identity verification, OFAC screening, sanctions analysis, and EIN/TIN validation

Serve as the primary client-facing compliance contact- guiding clients through onboarding calls, conducting transaction verification calls, and making risk-based decisions, including requesting supplemental documentation and performing EDD/PEP reviews as needed

Conduct and document alert investigations related to potential fraud, AML, sanctions, unusual activity, synthetic identities, or other financial crime indicators

Assess and document case findings in a clear, consistent manner aligned with audit expectations and regulatory documentation standards

Analyze patterns and collaborate with product, and engineering teams to optimize monitoring rules and improve control effectiveness

Develop and maintain compliance documentation, including operational playbooks, case files, and training materials

Act as a partner to internal and external auditors

Monitor regulatory changes and industry trends to enhance Anchor’s compliance operations continuously

Qualification

AML complianceKYC onboardingFraud investigationsSanctions screeningTransaction monitoringRegulatory documentationAnalytical skillsStructured approachDependableProactiveIntegrity-drivenWritten communication

Required

3–4 years of experience in AML, BSA compliance, financial crime operations, fraud investigations, or regulated payments environments

Demonstrated experience overseeing compliance processes such as KYB/KYC onboarding, sanctions screening, transaction monitoring, and case investigations

Proven ability to make independent, risk-based decisions and apply sound judgment to ambiguous or time-sensitive situations

Strong written communication skills with experience drafting regulatory-grade case narratives, decision rationales, and operational documentation

Personal attributes: analytical, structured, dependable, proactive, and integrity-driven; able to challenge assumptions, improve processes, and operate with both autonomy and accountability