Ardagh Group · 1 week ago
IT Support Services Engineer
Burlington, WI
Full-time
Hybrid
Entry, Mid Level
1+ years expArdagh Group is a global leader in glass packaging solutions, and they are seeking an IT Regional Support Engineer to provide on-site service to plant and corporate office personnel. The role involves coordinating support needs, overseeing IT contractors, and ensuring efficient operations at assigned locations.
Manufacturing
Hiring Manager
Kelly Molloy
Responsibilities
Provide end user support to office staff and plant personnel
Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
Log equipment details and assignment in asset management system
Identify frequent issues and follow escalation procedure for problems/major incidents
Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
Undertake small projects based on business requirements as assigned by manager
Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
Participate in idea generation for improvements and execute agreed upon solutions to completion
Contribute to knowledgebase articles and documentation
Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues
Qualification
Required
Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience
Excellent critical thinking, problem-solving, and troubleshooting skills
Excellent written and verbal communication skills
Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365
Preferred
Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
Willingness to obtain one or more common industry certifications within first 60 days of employment
Benefits
Medical, prescription, dental and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life insurance
401(k) retirement plan with company match and an employer retirement contribution
Paid holidays, floating days and vacation
Short- and Long-Term Disability (STD/LTD)
Employee Assistance Program (EAP)
Tuition reimbursement program
Professional and personal development opportunities through Employee Resource Groups
Benefits available from day 1 of employment
Flexible and hybrid working hours
Company
Ardagh Group
Ardagh Group manufactures metal and glass packaging solutions for various industries worldwide.
10001+ employees
H1B Sponsorship
Ardagh Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (5)
2022 (15)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$2.34B2025-07-28Debt Financing· $1.5B
2024-04-15Debt Financing· $839.36M
2017-03-14IPO
Leadership Team
Shaun Murphy
Chief Operating Officer
P
Paul Clarke
Group Director (AMPSA), Risk Management
Recent News
2025-12-15
2025-11-27
2025-11-27
Company data provided by crunchbase