Aptonet · 1 month ago
Enterprise Operations Center Specialist
Washington, DC
Contract
Onsite
Entry Level
2+ years expAptonet is supporting the Department of Transportation (DOT) under a Leidos contract. The EOC Specialist provides enterprise-level monitoring, incident management, and operational support for DOT Headquarters, ensuring effective incident response and communication workflows within a 24/7 environment.
Enterprise SoftwareInformation TechnologyStaffing AgencyTraining
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Erika Ham
Responsibilities
Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time
Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs
Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status
Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T
Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports
Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement
Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository
Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on data center support and escorting unbadged personnel
Maintain POC and site information for remote locations; create and update SOPs related to IMC processes
Generate and distribute daily and weekly operational reports
Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures
Qualification
Required
Experience monitoring and managing enterprise systems and networks using advanced tools and technologies
Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis)
Proficiency with event and alert response workflows in an enterprise operations environment
Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors)
Strong incident management communication skills, including drafting notifications and operational summaries
Ability to initiate and support Critical Incident and Incident Response Bridge processes
Hands-on technical support capability for data center environments
Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance
Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience)
Minimum 2 years of experience supporting an enterprise operations center, monitoring systems, and managing networks at scale
Candidate must be a U.S. citizen or green card holder, with at least 3 years of residency in the U.S
Ability to obtain and maintain a Public Trust clearance (must be granted before assignment begins)
Preferred
Familiarity with ServiceNow
Familiarity with BMC Remedy
Company
Aptonet
Aptonet delivers innovative IoT, operations research, mobility & web solutions along with staffing services with a focus on professionalism.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase