SIDRAM TECHNOLOGIES · 1 month ago
Technical Support Engineer
Orlando, FL
Full-time
Onsite
Entry, Mid LevelSidram Technologies is seeking a Technical Support Engineer - Integrations to provide technical support to users and troubleshoot complex issues. The role involves responding to support requests, diagnosing problems, and advocating for customers to ensure successful resolutions.
Computer Software
Responsibilities
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software
Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform
Gain an understanding of the ServiceNow platform and all core functionality
Analyze data with a view to isolate the potential cause of the issue
Involve others to accomplish personal and group goals
Qualification
Required
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
Understanding of Email Troubleshooting (e.g. Office 365, Exchange)
Knowledge on Web Services (SOAP, REST)
Experience Data Extraction Technologies (e.g. JDBC, ODBC)
Hands-on experience exporting/importing data between separate systems
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in any bi-directional, integration between two systems
Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files including tools like Splunk
Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programming language
Preferred
SSO and authentication
Email protocols and servers
Company
SIDRAM TECHNOLOGIES
SidRam Technologies is a smart technical solution provider and services company that changes the way world see Energy saving.
Founded in 2016
51-200 employees
H1B Sponsorship
SIDRAM TECHNOLOGIES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (35)
Funding
Current Stage
Growth StageCompany data provided by crunchbase