NEOGOV · 3 weeks ago
CLUBHOUSE - ASSISTANT MANAGER
Ardmore, OK
Full-time
Onsite
Entry, Mid Level
$20.17/hr - $21.19/hr
1+ years expNEOGOV is a company that focuses on providing innovative solutions in the field of government technology. The Assistant Manager will help coordinate and oversee daily operations at The Clubhouse, manage party experiences, and train and supervise staff to ensure exceptional customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist in recruiting, hiring, training, and evaluating staff
Organize, direct, and participate in the daily operations of the Clubhouse
Report deficiencies in work performance to The Clubhouse Manager to implement discipline and improvement procedures
Manage and adhere to detailed operational practices
Train new personnel and reinforce standards
Cultivate a team environment that provides exceptional customer service while directing the team to ensure all staff members perform at a consistently high level
Provide support to team members during peak periods and when scheduling conflicts arise
Provide excellent customer experience through strong customer skills
Interact with customers, ensure customer needs are met, complaints are resolved, make confirmation calls, and help ensure service is quick and efficient to create positive guest experiences
Assist with inventory and controlling expenses
Oversee and maintain secure cash handling procedures
Help maintain The Clubhouse appearance and redemption presentation
Conduct daily pre-shift walk-through; confirm arrival of scheduled employees, compliance with dress codes, etc
Develop a clear understanding of Parks & Recreation/The Clubhouse programs, policies, and activities; negotiate and resolve sensitive and controversial issues
Assist in monitoring online reviews to ensure guest standards are consistently met and/or improvement of guest experience
Maintain a safe, clean, and secure environment for all guests and staff
All other duties as assigned
Qualification
Required
High School Diploma or GED is required
1 years related experience in hospitality (entertainment, theme parks, hotels, resorts, casinos, restaurants) with 6 to 12 months experience in management
Any combination of education and experience to meet the knowledge and abilities required for the position
Valid Driver's License
CPR certified
Ability to perform technical and detail oriented management skills
Ability to establish working relationships with all employees, management, and vendors
Ability to enthusiastically interact with others and work effectively under pressure
Demonstrates strong leadership qualities and problem solving and critical thinking skills
Must be professional internally and externally, energetic, self-motivated, and motivational with a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Excellent interpersonal and communication skills (oral and written)
Excellent decision making skills
Broad knowledge of such fields as recreation administration, basic accounting, money handling, program marketing, program development, customer service delivery, program budgeting, etc
Willingness to learn and adapt to changes or challenge
Preferred
Bachelor's degree preferred in related field
IAAPA Attraction Manager or Leader status preferred
Knowledge of family entertainment games and equipment would be considered an asset
Benefits
Vacation, Sick, and Holiday
Medical/Prescription
Dental
Vision
Life/AD&D
LTD
Voluntary Life/AD&D and STD
Flexible Spending Account
Defined Benefit Pension Plan
Deferred Compensation
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase