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Eagle Fire Inc. · 3 weeks ago

Director, Sales Development

Charlotte, NC, United States

Full-time

Onsite

Director/Executive

7+ years exp

Eagle Fire Inc. is seeking a dynamic Director of Sales Development to lead and optimize a high-performing team of Sales Development Representatives. This role is critical in driving new business opportunities for commercial fire protection services through strategic leadership and operational excellence.

Real Estate

Responsibilities

Build, lead, and mentor a team of SDRs to exceed pipeline and conversion goals

Develop strategic plans for outbound engagement and lead qualification

Collaborate with Marketing, Sales, and Operations to refine lead qualification criteria and optimize handoffs

Foster a culture of accountability, collaboration, and continuous improvement

Hire, train, and coach SDRs for peak performance and career growth

Conduct call coaching sessions, performance reviews, and skill-building workshops

Recognize and reward high performers to maintain a high-energy, success-driven team culture

Oversee daily SDR operations to ensure metrics such as call volume, contact rates, appointment setting, and opportunity creation are met or exceeded

Implement efficient workflows, scripts, and best practices for lead engagement

Leverage Salesforce and dialer technologies to maximize productivity and data accuracy

Track and report KPIs, providing actionable insights to senior leadership

Continuously assess and improve SDR processes for efficiency and scalability

Collaborate with Marketing to evaluate campaign performance and feedback loops

Identify and implement tools, automation, and analytics to enhance productivity and conversion

Qualification

Sales Development LeadershipCRM Systems ProficiencyLead ManagementCoachingDevelopmentData AnalysisMotivational LeadershipProcess ImprovementExperience in Fire ProtectionCommunication Skills

Required

Bachelor's degree in Business, Marketing, or related field

7+ years of progressive experience in call center or inside sales leadership, preferably B2B or services

Proven track record leading SDR teams in high-velocity environments

Strong understanding of CRM systems, lead management, and sales funnel optimization

Exceptional communication, analytical, and motivational leadership skills

Valid driver's license and ability to operate a non-commercial vehicle for business purposes

Must comply with company-controlled substances and alcohol standards

Successful completion of background checks

Ability to sit, stand, and use office equipment for extended periods

Preferred

Experience in fire protection, building services, or facilities management is a plus

Company

Eagle Fire Inc.

Eagle Fire serves the executives, operators, and EHS managers who are responsible for critical facility systems that protect people and their organization’s operations from fires and breaches.

Founded in 1987

Richmond, Virginia, USA

501-1000 employees