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FUJIFILM Healthcare Americas Corporation · 2 days ago

Lead Project Team Support Engineer

United States

Full-time

Hybrid

Senior Level

7+ years exp

FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world, providing advanced healthcare solutions. The Lead Project Team Support Engineer-MI will provide remote technical, applications, and system support for customers, collaborating with various teams to resolve complex issues and ensure customer satisfaction.

Medical Device

H1B Sponsor Likely

Responsibilities

Operates with little supervision and is comfortable making decisions to resolve customer issues

This engineer will take ownership of situations in the absence of management

This engineer can guide the Support team in the absence of management

Collaborates with peers and other Lead Team members on solving complex issues, developing innovative solutions, and documenting all aspects of the process

Works with other team members to facilitate their growth through direct mentorship

Effectively and efficiently use the FUJIFULM knowledge resources to identify known issues

Adheres to custom Service Level Agreement (SLA) requirements to timely escalate issues when appropriate according to established procedures

Strictly follows the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National Support Engineers

Works with other business units on escalated cases and security projects to gather additional data and test possible resolutions

Work with other business units as needed to manage and handle hardware requests that come into TAC

Work with other business units to manage 3rd party remote hands vendor for continued business needs. This could be implementation or service related

Works with team members to train other business units on the proper use of backend applications the project team manages

Maintains an expert working knowledge of current medical imaging products and related technologies

May be scheduled as a Project Team Shift Lead which is a team point of contact for any Project Team issue/case that needs to have a supervisory decision made when a manager is not available

Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case

Works cross-functionally with other business units as required and handles other duties as assigned

Monitors Project team communication methods (email boxes, group chat rooms, etc.) to ensure that proper statuses are maintained

Perform data collection for revenue purposes for Medical Informatics

Maintain a high level of success with yearly goals provided by your manager and metrics defined on a team level

Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business

Some short notice overnight travel, based on the needs of the business, to work on customer systems

Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards

Maintain a 25 or less case backlog in ServiceForce

Qualification

Medical Imaging ProductsClinical Data Transfer ProtocolsWindows OSNetworking TechnologiesSQL ServerOracleSynapse RadiologyMedical Informatics SolutionsStorage ArchitectureMulti-tasking SkillsInterpersonal SkillsOrganizational SkillsCommunication Skills

Required

Bachelor's Degree, Trade School Certification (Industry related), or comparable education and work experience

Minimum of 7 to 10 years of industry experience

Excellent organizational and multi-tasking skills

Superior communication and interpersonal skills, excellent phone manner

Ability to achieve results and meet goals in a fast-paced, team environment

Ability to make independent decisions based on interpretation of technology data and product knowledge

Advanced knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle

Advanced knowledge of current network technologies

Advanced knowledge with Synapse Radiology and Cardiovascular application

Advanced knowledge with clinical data transfer protocols and interfaces (HL7 and DICOM)

Advanced knowledge of Medical Informatics Solutions (VMware and Storage)

Advanced knowledge of Storage Architecture, specifically EMC, NetApp, Pure, and Nexsan

Preferred

3- 5 years of proven FUJIFILM Synapse experience

Synapse Administration experience

Mastery of Synapse workflows and their implementations

Mastery of clinical data transfer protocols and interfaces (HL7 and DICOM)

Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco, Veeam, Automate, Securelink)

Security Certifications (Security + or higher)

Company

FUJIFILM Healthcare Americas Corporation

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases.

Founded in 1936

Lexington, Massachusetts, US

501-1000 employees

https://healthcaresolutions-us.fujifilm.com

H1B Sponsorship

FUJIFILM Healthcare Americas Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (8)

2023 (5)

2022 (10)