Berkshire Hathaway GUARD Insurance Companies · 4 weeks ago
Service Operations Representative
US-PA-Wilkes Barre
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $55K/yrBerkshire Hathaway GUARD Insurance Companies is a leading provider of Property & Casualty insurance products and services. The Service Operations Representative will support underwriting by managing endorsement requests and ensuring customer satisfaction through effective communication and problem-solving.
Commercial InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business
Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business
Utilize company underwriting directives to review and process changes on in force commercial lines policies
Attend ongoing underwriting and service operations trainings to stay informed and ensure compliance
Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests
Qualification
Required
High school diploma or equivalent required
Strong attention to detail and ability to interpret and apply underwriting criteria accurately
Excellent written and verbal communication skills, with the ability to explain context information clearly
Demonstrated problem solving skills and sound judgement making
Ability to de-escalate high pressure situations and determine if further escalation is necessary
Comfortable working independently and collaboratively within a team
Preferred
bachelor's degree preferred
Proven experience in customer service, preferably with insurance or underwriting environments
Benefits
Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!
Company
Berkshire Hathaway GUARD Insurance Companies
Berkshire Hathaway GUARD Insurance Companies offers property, casualty and commercial insurance solutions.
Founded in 1983
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carl Witkowski
Chief Operating Officer
Lyle Hitt
Chief Insurance Officer and Executive Vice President
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