Fox Valley Technical College · 1 month ago
Lead - Financial Aid
Appleton, WI
Full-time
Hybrid
Mid, Senior Level
$30.72/hr - $36.14/hr
2+ years expFox Valley Technical College is a higher education institution dedicated to student success. The Lead - Financial Aid role supports the delivery of financial aid services, focusing on student-facing processes while leading the Financial Aid Specialists in ensuring compliance and high-quality service.
EducationVirtual Reality
Responsibilities
Assists with complex or escalated financial aid cases including verification, SAP appeals, dependency overrides and professional judgement requests
Provides direct support to students and families to resolve questions, clarify eligibility, and ensure accurate completion of financial aid processes
Model and reinforce a high standard of student service, ensuring accuracy, empathy, and compliance in all interactions
Serve as a lead resource for the Financial Aid Specialists, offering guidance on policies, procedures, and case resolutions
Lead training and onboarding for new staff and provide ongoing cross-training opportunities to strengthen consistency across the team
Maintain and update procedural documentation, training materials, and process guides for staff reference
Oversee the flow of frontline financial aid processes, such as verification, SAP, and professional judgment to ensure accuracy, consistency, and a positive student experience
Identify and address workflow issues or barriers that impact students or staff, recommending improvements that enhance efficiency and clarity
Partner with analysts and leadership to align day-to-day operations with system updates and regulatory changes while maintaining a student-centered approach
Ensure frontline financial aid processes comply with federal, state, and institutional regulations while maintaining a clear and student-friendly experience
Support quality assurance efforts by reviewing completed work for accuracy, consistency, and alignment with established procedures
Collaborate with analysts and leadership to identify opportunities to simplify or improve processes, enhance customer service, and strengthen compliance
Participate in professional development activities to stay informed of financial aid regulations and best practices
Support cross-departmental initiatives related to student success and financial wellness
Qualification
Required
Bachelor's degree in Business, Finance, Education, Student Services, or a related field required
Minimum of two to three years of progressively responsible experience in financial aid or higher education student services
Strong understanding of federal and state financial aid regulations, including verification, SAP, and professional judgment
Demonstrated experience providing staff training, procedural documentation, or process improvement leadership
Preferred
Experience with Workday Student or similar student information systems
Benefits
Medical, dental, and vision insurance
Retirement contributions to the Wisconsin Retirement System
403(b)/457 plan options
Paid time off
Sick leave
Holidays
Bereavement leave
Recess periods
Life and disability insurance
Options for additional coverage
Flexible schedules or remote work options
Wellbeing programs
Training
Certifications
Tuition reimbursement
Onsite health and wellbeing clinic
Dental clinic
Fitness center
Parent/Child Center (onsite child care)
Library
Café
Printing services
Trilogy Salon & Spa
Company
Fox Valley Technical College
Fox Valley Technical College is a school in Appleton.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.09M2017-12-03Grant· $0.09M
Leadership Team
Jennifer Lanter
Vice President of Learning and Chief Academic Officer
Troy Kohl
Vice President for Information Technology Services/Chief Information Officer
Recent News
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