CosmoProf Beauty · 1 month ago
06710 SKIN PRO ADVISOR
Hooksett, NH, United States
Full-time
Hybrid
Entry Level
1+ years expCosmoProf Beauty is seeking a Skin Pro Advisor who will advocate for beauty and drive growth in skincare. The role involves providing skincare consulting services, fostering customer relationships, and ensuring an optimal customer experience while meeting established sales metrics.
Responsibilities
Grow the Business - Accountable to meet or exceed established metrics, skincare category growth goals, as well as other standards and expectations that may be created
Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Deliver behaviors consistent with driving desired client survey scores and reviews
Determine customer skincare related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their personal and client needs. The SPA will drive overall SMG survey scores by providing product knowledge and recommendations
Aim to introduce every customer to the skincare category, providing consultations, and utilizing selling skills — establishing CosmoProf as a growing resource for estheticians. Use and promote Cosmo Prof brands of skincare. Be part of something bigger by driving in-store events and partnerships with local cosmetology schools
Establish technical expertise pertaining to products and programs offered at CosmoProf. Utilize social media to drive business and market CosmoProf as the Best Place to Work, Shop & Experience. Responsible for promoting SPA vendor sponsored products, new product launches and Legacy events, along with CosmoProf digital and live education
Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner. Along with the Store Manager, the SPA is a key point of contact for customers to resolve questions, issues, or disputes in the categories of skincare
Maintain a high standard of skincare merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers. Coordinates the Company’s special promotion activities in this category. Assists with inventory accuracy with inventory adjustments and cycle counts in store, keeping shelves stocked, and monitoring turn of skincare products. Familiar with emerging trends and products and shares the information with associates, customers, and Support Center partners
Initiate business relationships that gain customers’ trust and confidence so that selling and customer service can be delivered more effectively. Utilize purposeful and effective cold-calling techniques to generate new customers
Strictly comply with established procedures regarding the processing of returns and/or approved conversions
Timely completion of assignments and projects that may be assigned
Strictly comply with company safety procedures – city, state and federal laws
When applicable, follows all store opening and closing procedures correctly
Grow Team and Culture - Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans, and any assistance needed. Attend all training calls, meetings, functions and events and maintain regular contact as established by the Company or Supervisor
Conduct effective basic in-store/salon and virtual education
Be the Category expert in Skincare, sharing information with team and customers
Conducts periodic meetings to keep employees informed of relevant color and care education and updates
Grow Yourself - Dominate the industry by developing strong technical and selling skills
Passionate desire to learn and grow. Striving for continuous improvement while owning personal development and growing techniques to generate new customers. Support, prepare and follow through on planned brand highlight week activities to increase product knowledge, engagement, and develop professional vendor and customer relationships
Remain agile to changes in the market while building industry knowledge and intuition to be able to be nimble and react to a competitive market
Be accountable for attending skincare training programs, as well as social media training, to successfully build your product knowledge to drive individual and store results
Qualification
Required
One year retail or other sales-focused experience
Reliable transportation to effectively service designated store and market. Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Strong knowledge of POS applications
Comprehensive knowledge of computers, iPads, mobile devices and social media platforms
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
May be required to work in other stores and in field at times
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass Skincare Certification Test within 60 days of hire to remain in position
Preferred
Licensed cosmetologist/esthetician highly preferred
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Company
CosmoProf Beauty
CosmoProf, a Sally Beauty Holdings company, is proud to be a community of professionals who care about our customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Black
Talent Acquisition Business Partner/Recruiter
Casey Crenshaw
Education Business Partner
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