Pomeroy · 3 days ago
Desktop Support Technician II
Camp Hill, PA
Full-time
Onsite
Entry, Mid Level
2+ years expPomeroy is a company that provides IT support services, and they are seeking a Desktop Support Technician II to assist with resolving issues related to PC hardware, software, and peripherals. The role involves responding to Help Desk tickets, troubleshooting network issues, and training junior team members.
Consulting
Responsibilities
Interacts with office personnel on support related issues
Responds to all Help Desk tickets within one business day and creates relevant documentation
Distributes newly created documents to more experienced team members for review and posting on SharePoint
Follows standard escalation procedures
Utilizes existing documentation in the SharePoint system to complete recurring tasks
Basic troubleshooting of internal network issues
Works with Procurement Administrator to procure computer supplies within company guidelines
Administers user and email accounts at all offices
Documents recurring IT tasks
Follows closed Help Desk tickets with relevant documentation and distributes to more experienced team members for review and to post on SharePoint
Trains junior members in applicable policies/procedures
Qualification
Required
Associate degree in business, information technology, or CIS/MIS
Understanding of HDI best practices or be HDI certified
2+ years of experience in a support role
Proven technical knowledge and understanding
Must be a resourceful and innovative problem solver
Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization
Demonstrated ability to communicate well with other members of the IT department and with non-technical end users
Self-directed, organized, and motivated
Preferred
A+ Certification/MCP is a bonus
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase