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Plymouth Rock Assurance · 1 month ago

Automotive Claims Representative - Training Provided!

Boston, MA

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $50K/yr

Plymouth Rock Assurance is a leading provider of personal and commercial auto and homeowner's insurance, known for its commitment to service and employee empowerment. As an Automotive Claims Representative, you will serve as the first point of contact for policyholders experiencing automobile incidents, providing best-in-class service and support throughout the claims process.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims

Understanding and providing Empathy is key to this role

Working with internal and external partners, you’ll support policyholders while their claims are being processed

In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner

You’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues

You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps

Being available for customers via email, text, or phone to walk them step-by-step through the auto claim process and explain existing coverage

Qualification

Customer service experienceOrganizational skillsTime managementProblem solvingEmpathyClear communicationCollaborationAdaptability

Required

A history of working customer service facing roles, hospitality, or retail, with previous call center experience a plus

Being on the phone consistently throughout the day is a requirement of the role

Excellent organizational and time management skills

Being able to pivot through different applications throughout the day

Prioritizing your day and staying organized is key

Willingness to continue learning about products, procedures, and technical systems as you grow in this role

Preferred

An associate or bachelor's degree preferred

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Onsite Free Parking

LinkedIn Learning Courses

12-week Training Program

Tuition Reimbursement

Low cost and excellent coverage health insurance options (medical, dental, vision)

Robust health and wellness program and fitness reimbursements

Auto and home insurance discounts

2:1 Matching gift opportunities

Annual 401(k) Employer Contribution (up to 7.5% of your base salary)

Company sponsored social events

Various Paid Family leave options including Paid Parental Leave

Company

Plymouth Rock Assurance

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Founded in 2001