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Stefanini North America and APAC · 1 day ago

Deskside Technician I

Auburn Hills, MI

Full-time

Onsite

Entry Level

1+ years exp

Stefanini North America and APAC is a company that has been enhancing IT operations for over 37 years. The Deskside Technician I will be responsible for staging, provisioning, and deploying IT machines, troubleshooting hardware and software issues, and managing IT asset inventory while ensuring compliance with company policies.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Stage, provision, and deploy IT machines to end users following best business practices

Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment

Follow appropriate KB articles

Manage workload via ticketing software

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Inventory management of IT assets including asset auditing

Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices

Perform thorough hardware and software testing to identify the root cause of technical problems

Repair and replace faulty components, such as motherboards, hard drives, memory modules, power supplies, and peripherals

Install, configure, and upgrade operating systems, drivers, and software applications

Conduct preventive maintenance tasks to optimize computer performance and minimize downtime

Ensure compliance with company policies and industry standards while handling sensitive customer data

Keep detailed records of repairs, parts used, and services performed in the ticketing or inventory management system

Provide accurate estimates for repair costs and timelines to customers or internal stakeholders

Collaborate with other technicians and team members to share knowledge, troubleshoot complex issues, and identify process improvements

Stay up to date with the latest technology trends and industry advancements to provide effective solutions and recommendations

Assist in the preparation and deployment of computer systems for new hires or equipment upgrades

Maintain a clean and organized work area, following safety protocols and best practices

Qualification

PC technician experienceComputer hardware knowledgeDiagnosing software issuesWindowsMac platformsTicketing software familiarityPhysical ability to lift equipmentOrganizational skillsProblem-solving skillsEffective communication skillsCustomer-focused mindset

Required

Excellent organizational skills

Ability to maintain composure while handling challenging, dynamic, rapid-response support

+1 years onsite or helpdesk support or equivalent experience

Maintain neat and professional work area and appearance in compliance with site policies

Demonstrate a high level of professionalism and strong personal interaction skills

Maintain valid driver's license

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

High school diploma or equivalent

Proven experience as a PC technician, computer repair technician, or similar role

Strong knowledge of computer hardware, software, and operating systems, including Windows and Mac platforms

Proficient in diagnosing and resolving hardware and software issues, including networking problems

Experience in assembling, disassembling, and upgrading desktops and laptops

Familiarity with common diagnostic tools and software, such as hardware testers, diagnostic utilities, and imaging software

Basic understanding of computer networking concepts, protocols, and configurations

Excellent problem-solving skills with a keen attention to detail

Effective verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals

Ability to work independently and manage multiple tasks while meeting deadlines

Customer-focused mindset with a strong commitment to delivering exceptional service

Physical ability to lift and move computer equipment, including monitors and towers up to 50 lbs

Preferred

Familiarity with ticketing or inventory management systems

Technical certifications or relevant coursework in computer hardware/software

Experience with multiple shipping providers and their respective shipping software

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical

Dental and vision insurance

And much more

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)