Kappa Computer Systems LLC · 3 weeks ago
Level 2 - IT Managed Services Administrator
Lake Mary, Florida, United States
Full-time
Onsite
Mid, Senior Level
$50K/yr - $65K/yr
7+ years expKappa Computer Systems LLC is a Managed Service Provider based in Orlando, Florida, providing a range of IT solutions. They are seeking a Level 2 IT Managed Services Administrator to perform advanced technical tasks in production environments, ensuring high customer satisfaction while managing complex infrastructure issues.
Cloud ComputingCyber SecurityInformation TechnologyTechnical Support
Responsibilities
Respond to alerts, service tickets, phone calls, and emails as a Level 2 support resource
Analyze, troubleshoot, and resolve issues related to servers, networks, workstations, and peripherals
Escalate issues appropriately and provide thorough documentation for escalation resources
Maintain clear and professional communication with clients regarding issue status and next steps
Resolve issues efficiently while maintaining end-user confidence and satisfaction
Avoid spending more than 30–40 minutes on a ticket without escalation or additional direction
Configure, deploy, and manage firewalls, switches, VPNs, and wireless networks in live client environments
Install, configure, and maintain Windows-based servers, including Active Directory, Group Policy, DNS, DHCP, and file services
Administer and troubleshoot VMware virtualization environments
Perform Microsoft 365, Exchange, and Azure administration, including migrations and tenant management
Manage endpoint security, antivirus, and device compliance platforms
Troubleshoot complex network, server, and authentication issues across multi-site environments
Support and maintain third-party and line-of-business (LOB) applications
Set up, install, and configure new computer systems and peripherals
Complete new PC setup projects and mentor Tier 1 technicians on processes and procedures
Assist with new server and network projects in collaboration with System Engineers
Participate in project kickoff and close-out meetings
Complete projects within defined scope, timeline, and budget
Handle escalations from Tier 1 Help Desk technicians
Escalate incidents to IT Support Engineers when necessary
Follow up with Tier 1 technicians to review resolution steps and share troubleshooting approaches
Review resolutions for escalated tickets to continually expand technical knowledge
Create, review, and update client documentation in real time
Ensure documentation is updated whenever devices, configurations, licenses, or renewals change
Serve as a primary technician for assigned clients, maintaining accurate and current documentation
Identify recurring issues and notify the team for review and long-term remediation
Collaborate with Client Manager to identify systems or equipment requiring updates or replacement
Participate in the on-call rotation, including nights, weekends, and holidays
Attend weekly technical and training meetings
Share relevant technical updates, trends, and client insights with the team
Qualification
Required
Minimum of seven (7) years of IT administration experience
Ability to pass a background check
Valid driver's license with a good driving record
Flexibility for on-call and after-hours responsibilities
Hands-on experience in production environments, including configuring and troubleshooting firewalls (rules, NAT, VPNs, security policies)
Installing and administering Windows Servers (AD, DNS, DHCP, GPOs, file services)
Managing Microsoft 365 / Exchange / Azure tenants in real organizations
Supporting virtualized environments (VMware) beyond basic monitoring
Diagnosing complex authentication, networking, and server-related outages
Proven, hands-on experience performing advanced IT tasks in real production environments
Respond to alerts, service tickets, phone calls, and emails as a Level 2 support resource
Analyze, troubleshoot, and resolve issues related to servers, networks, workstations, and peripherals
Escalate issues appropriately and provide thorough documentation for escalation resources
Maintain clear and professional communication with clients regarding issue status and next steps
Resolve issues efficiently while maintaining end-user confidence and satisfaction
Avoid spending more than 30–40 minutes on a ticket without escalation or additional direction
Configure, deploy, and manage firewalls, switches, VPNs, and wireless networks in live client environments
Install, configure, and maintain Windows-based servers, including Active Directory, Group Policy, DNS, DHCP, and file services
Administer and troubleshoot VMware virtualization environments
Perform Microsoft 365, Exchange, and Azure administration, including migrations and tenant management
Manage endpoint security, antivirus, and device compliance platforms
Troubleshoot complex network, server, and authentication issues across multi-site environments
Support and maintain third-party and line-of-business (LOB) applications
Set up, install, and configure new computer systems and peripherals
Complete new PC setup projects and mentor Tier 1 technicians on processes and procedures
Assist with new server and network projects in collaboration with System Engineers
Participate in project kickoff and close-out meetings
Complete projects within defined scope, timeline, and budget
Handle escalations from Tier 1 Help Desk technicians
Escalate incidents to IT Support Engineers when necessary
Follow up with Tier 1 technicians to review resolution steps and share troubleshooting approaches
Review resolutions for escalated tickets to continually expand technical knowledge
Create, review, and update client documentation in real time
Ensure documentation is updated whenever devices, configurations, licenses, or renewals change
Serve as a primary technician for assigned clients, maintaining accurate and current documentation
Identify recurring issues and notify the team for review and long-term remediation
Collaborate with Client Manager to identify systems or equipment requiring updates or replacement
Participate in the on-call rotation, including nights, weekends, and holidays
Attend weekly technical and training meetings
Share relevant technical updates, trends, and client insights with the team
Benefits
IRA with up to 3% company match
Health, dental, and vision benefits
Paid time off: 17 days in your first year
Company outings and team events
Office unlimited snacks
Strong work/life balance with a focus on a 40-hour workweek
Paid technology training and certifications
Ongoing in-house training—learn something new in technology almost every day
Company
Kappa Computer Systems LLC
Kappa Computer Systems LLC is a customer-oriented IT Managed Service and computer support company founded in 1997.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase