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Granger Waste Services · 1 day ago

Inside Sales Representative

East Lansing, MI

Full-time

Onsite

Entry Level

2+ years exp

Granger Waste Services is seeking an Inside Sales Representative to manage customer relationships and drive sales growth. The role involves utilizing various sales techniques to gain new customers while maintaining a loyal customer base through exceptional service.

Energy

Responsibilities

Manage customer relationships to retain and grow sales revenue

Work with existing customers to sustain relationships and build a long-term, loyal book of business through exceptional service

Drive customer retention by addressing concerns, resolving issues and preventing service cancellations

Recognize and transition opportunities appropriately to the outside sales team

Communicate with professionalism, positivity and respect in all interactions

Utilize cold calling, relationship-building, contract negotiation, consultative selling and customer service techniques to gain new customers

Take incoming calls for new service opportunities and view each call as a chance to grow the Granger customer base

Follow up on previous unsuccessful sales calls to re-engage potential customers

Close sales by applying negotiation and consultative selling techniques to identify customer needs and deliver solutions aligned with their goals

Achieve communicated monthly and yearly sales goals

Remain accountable to sales targets as outlined by the supervisor, supported by CRM tracking for assigned lists or book of work

Use the CRM system to track activity, update sales goals, document customer interactions, manage leads and analyze sales performance

Develop and maintain a thorough knowledge of all Granger services—including residential, commercial and industrial trash and recycling hauling; processing; transfer; and disposal—to ensure accurate information sharing and the creation of financially and operationally sound bids