This job has closed.

Citizens · 1 month ago

Private Bank Operations Payment Operations Specialist III

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Onsite

Mid Level

3+ years exp

Citizens is committed to delivering a best-in-class experience for Private Bank clients. They are seeking a Payment Operations Specialist who will support transactions for this client segment, focusing on customer satisfaction and managing operational issues while interacting with external customers and colleagues.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

This role will include interaction with external customers, department colleagues, and business partners with a strong focus on customer satisfaction. May perform other duties as assigned related to Money Movement, operational issues, and will need to manage competing priorities in an accurate and timely manner

Support of day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level

Develops, implements, and monitors business strategy by creating, deploying, and measuring corporate business strategy and ensures that the results are monitored

Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that solutions are capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change

Investigate, document, and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints. Provide logistical support for key team and business unit wide projects and initiatives

Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plans

They may also conduct training, coaching and help with onboarding new hires

Qualification

Money movement experienceFinancial services experienceAnalytical skillsProject managementDependabilityWritten communicationVerbal communicationOrganizational skillsTime managementAdaptability

Required

High School or equivalent degree required

Self-motivated, dependable, adaptable, and detail-oriented individual with strong analytical, writing, and organizational skills

Experience with money movement utilizing various applications

Excellent written and verbal communication

Skilled at monitoring, reviewing, and analyzing account activity to identify trends and share those with leadership

Ability to work independently and multi-task in a fast paced, ever-changing environment

Strong organization and time management skills

Willingness to assist with special projects and accept new responsibilities

Other duties and responsibilities may be assigned, according to the needs of the Business Line

Preferred

bachelor's degree preferred

3+ years of experience in financial services or financial experience preferred

3+ years required of Banking, Professional experience in analysis and/or financial services industry preferred

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees