Mom's Meals | A Purfoods Company · 2 days ago
Nutrition Counseling Operations Coordinator
United States
Full-time
Remote
Entry Level
$17.25/hr - $23.32/hr
2+ years expMom's Meals is a company focused on improving member care through their Nutrition Counseling Program, and they are seeking a Nutrition Counseling Operations Coordinator to provide operational and clerical support. The role involves session preparation, documentation management, and handling inbound calls to enhance program efficiency.
Food and BeverageHealth CareNutritionWellness
Responsibilities
Review upcoming sessions in CRM; confirm session type, member eligibility, and documentation completeness
Create/update member profiles in Healthie and link to calendars
Audit data quality and correct errors per naming conventions
Save PDFs and notes using standardized naming conventions
Schedule follow-ups and ensure next steps are documented
Upload paperwork into CRM, Healthie, or CareLink; run completion checks
Handle inbound calls from members for assessments or follow-ups
Provide non-clinical program information; route calls to appropriate RD
Reduce call attempts to improve completion rates and satisfaction
Monitor shared inboxes, call queues, and system alerts
Identify and escalate workflow issues or missing data
Assist with pilot testing of new tools and maintain logs/trackers
Support leadership with workflow optimization, documentation clean-up, audits, member mailings, and simple reporting
Qualification
Required
High school diploma
2+ years administrative, customer service, or healthcare support experience
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Proficiency with technology platforms (CRM, EMR/EHR, call center software)
Excellent verbal and written communication skills
Preferred
Associate's degree
Experience supporting clinical, nutrition, or wellness teams
Familiarity with nutrition terminology and chronic disease concepts
Experience with Salesforce, Healthie, CareLink, NICE, or similar systems
Telehealth or call center experience; bilingual (Spanish/English)
Benefits
PTO, holiday pay and holiday of choice
401(k) match
Life insurance
Short-term disability
Health, dental and vision insurance
Maternity/paternity leave
Health savings account (HSA)
Flex spending accounts (FSA) – health and dependent
Company
Mom's Meals | A Purfoods Company
Mom’s Meals is a leading national provider of nutrition solutions and home-delivered meals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Choi
President
Recent News
2025-09-19
2025-08-29
Company data provided by crunchbase