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Southwoods Health · 3 weeks ago

Billing Customer Service Representative

Boardman, OH

Full-time

Onsite

New Grad, Entry Level

Southwoods Health is hiring a Billing Customer Service Representative to work in their main office in Boardman. The role involves being the first point of contact for billing inquiries, providing timely and accurate service to resolve patient issues, and managing payment arrangements.

Health CareHospital

Responsibilities

Receive all incoming billing calls with courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services

Educate patients on our various financial assistance opportunities

Negotiate settlements with patients in accordance with policy

Update requests made by the patient into the system to ensure documentation trail exists

Assist patients with payment plans according to the policy

Maintain worklists with tasks, payment plans, and pre-bad debt

HCAP Program Duties: Analyze those with limited income or struggling to pay their bills in order to settle a suitable monthly payment plan according to the hospital guidelines

Receive and analyze financial assistance forms (HCAP) to establish appropriate actions based on policy. Submit accounts that qualify for HCAP, maintaining a log of all HCAP approvals for the auditors, maintaining all supporting documentation per retention guidelines, and ensuring the Federal Poverty Guidelines are reviewed annually and updated on the application accordingly

Delinquent Accounts Duties: Locate and monitor overdue accounts. Review accounts that will be going to collections. Coordinate the review, approval and submission of accounts to collections

Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies

Perform other duties as assigned