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Franklin Electric Fueling Systems · 1 month ago

Account Management/Program Coordinator

US - Indiana - Fort Wayne

Full-time

Hybrid

Mid Level

3+ years exp

Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation. The Account Management/Program Coordinator will champion customer needs while coordinating strategic programs that enhance value and streamline processes.

EnergyRenewable Energy

Responsibilities

Build and maintain strong customer relationships by understanding their goals and providing proactive support

Anticipate customer needs, identify opportunities or issues, and recommend solutions that drive growth and satisfaction

Act as the voice of the customer, partnering with marketing, product, sales, and other teams to improve the customer experience

Leverage customer insights and benchmark data to identify upsell opportunities and optimize product usage

Engage in customer visits, events, or trade shows as needed to strengthen partnerships

Lead the planning, execution, and compliance of assigned programs, including managing timelines, deliverables, and program documentation

Serve as the primary point of contact for program details, inquiries, and issue resolution across cross-functional teams

Process orders and ensure alignment with program requirements and customer expectations

Track program performance and provide updates or reporting to stakeholders

Qualification

Customer relationship managementProgram coordinationCustomer service experienceData analysisEffective communicationCollaboration

Required

Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field

Preferred

Bachelor's degree

Benefits

Hybrid remote work arrangements

Generous paid time off & holidays

Paid parental leave & on-site motherhood rooms

On site café & complimentary beverage stations

Indoor fitness facility & outdoor walking paths

401(k) with matching & service contributions

Health, dental, vision, life insurance

Short & long-term disability

Fertility & adoption support

Undergraduate & graduate tuition reimbursement

Professional development assistance

Health & wellness programs

Company

Franklin Electric Fueling Systems

Franklin Electric Fueling Systems provides products, services, and system solutions for the movement of fuel and monitoring of critical devices that protect human health and the environment while delivering the lowest total cost of ownership.

Founded in 1988

Madison, Wisconsin, USA

201-500 employees