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Wilbert Plastic Services · 1 day ago

Customer Service Representative

Easley, SC

Full-time

Onsite

Entry Level

2+ years exp

Wilbert Plastic Services, part of the global industrial organization Marmon Holdings, is committed to making a positive impact and fostering a culture of empowerment. The Customer Service Representative is responsible for acting as a liaison between customers and the company, assisting with various inquiries while maintaining professionalism and building rapport with customers.

3D PrintingManufacturing

Responsibilities

Schedule orders, including resolving purchase order discrepancies and communicating changes

Implement changes to sales orders

Review engineering change notices (ECNs) on orders in process and notify customer

Review product returns for quality assurance, communicate with customer and create replacement order, if necessary

Communicate with the customer during the placement and acceptance of the order

Train new Customer Service Representatives

Qualification

Customer support experienceVerbal communicationWritten communicationOffice systems softwareProblem-solving skillsData mining capabilitiesCalculate figuresRead documentsWork independentlyActive listening skills

Required

Associate degree or equivalent from two-year College or technical school; or 2-3 years of Customer Service experience with a Tier-1 Automotive supplier or equivalent combination of education and experience

All required WilbertU Courses based on job title

Preferred

Strong written communication skills including ability to write routine reports and correspondence

Strong verbal communication skills including speaking before groups of customers or employees

Strong phone contact handling skills and active listening skills

Proven customer support experience and ability to remain professional and courteous with customers at all times

Above average proficiency in office systems software – word processing, spreadsheets, database

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry

Proficient data mining capabilities

Ability to read and interpret documents and instructions furnished in written, oral, diagram or schedule format

Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to work independently or within a group setting

IQMS And EDI Experience Is a Plus