LexisNexis Risk Solutions · 3 weeks ago
Customer Success Manager I, Clinical Solutions
Minnesota
Full-time
Onsite
Entry, Mid Level
$58K/yr - $97K/yr
1+ years expElsevier Inc. is a leading provider of information and analytics for professionals and institutions in the healthcare sector. The Customer Success Manager I will serve as the primary post-sales contact for assigned customers, ensuring satisfaction and supporting them in achieving strategic outcomes with Elsevier's Clinical Solutions portfolio.
AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware
Responsibilities
Build and maintain strong, trusted relationships with customers to support their long-term success
Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
Support account growth by surfacing potential opportunities and contributing to renewal planning
Share customer perspectives internally to help inform product and content enhancements
Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Participate in customer and internal leadership discussions as appropriate
Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives
Qualification
Required
Possess basic understanding of subscription-based business models and the customer lifecycle
Have experience with customer engagement, adoption strategies, and relationship management
Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools
Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
Be skilled in interpreting data to identify trends and support customer success strategies
Have excellent in-person facilitation, presentation, and influencing skills
Fluency in English required, Arabic, Spanish, or Portuguese a plus
Have excellent organizational skills and effective problem solving abilities
Preferred
Background in Nursing, Health Administration, Informatics, or a related field preferred
Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Company
LexisNexis Risk Solutions
LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.
10001+ employees
H1B Sponsorship
LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (129)
2024 (132)
2023 (86)
2022 (98)
2021 (125)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Bill Madison
CEO - Insurance Solutions
Mark Kelsey
Chief Executive Officer, LexisNexis Risk Solutions
Recent News
BiometricUpdate.com
2025-12-27
2025-12-11
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