Peraton · 1 month ago
SITEC - Service Now Administrator - MacDill AFB
US-FL-MacDill AFB
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $128K/yr
8+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. They are seeking an experienced Senior ITSM Administrator to lead the administration and management of their ServiceNow platform at USSOCOM, responsible for optimizing system performance and mentoring junior administrators.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability
Lead the implementation of new modules, applications, and enhancements based on business requirements
Collaborate with IT and business stakeholders to define and document technical specifications and workflows
Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity
Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users
Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure
Create and maintain comprehensive documentation for system configurations, processes, and procedures
Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices
Monitor system performance metrics and make recommendations for improvements and optimizations
Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization
Enforces ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.)
Qualification
Required
Minimum 12 years experience with HS Diploma, 10 years experience with AS/AA degree, 8 years experience with BS/BA degree, 6 years experience with a MA/MS, 3 years experience with PhD
DoD 8570 IAT II Certification
DoD TS/SCI clearance
Preferred
5+ years of experience as an ITSM Administrator, with a proven track record of successful implementations and management
ServiceNow Certified System Administrator (CSA) certification; Additional ServiceNow certifications (e.g. Certified Implementation Specialist) desired
Experience with ServiceNow modules such as ITSM, ITOM, HAM/SAM
Experience with ServiceNow integration tools and APIs
Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
Knowledge of database management and SQL (MariaDB)
Strong understanding of ITIL processes and ServiceNow best practices
Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)
Excellent analytical and problem-solving skills, with strong attention to detail
Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders
Benefits
Overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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