XNRGY Climate Systems · 2 weeks ago
Senior Project Manager, Service
Mesa, AZ
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expXNRGY Climate Systems is a leading provider of sustainable design and manufacturing of HVAC solutions. The Senior Project Manager, Service will oversee key service initiatives, ensuring operational excellence and cross-functional collaboration while managing project execution and developing structured processes for service operations.
EnergyEnvironmental ConsultingHeating Ventilation and Air Conditioning (HVAC)Manufacturing
Hiring Manager
Steven P.
Responsibilities
Develop and lead structured project plans for service initiatives, including rework, commissioning, warranty intake, and CRM implementation
Apply project management methodologies (PMI, Agile, Lean) to ensure timely, cost-effective execution
Coordinate cross-functional teams, manage timelines, resources, and risks, and align efforts with operational goals
Monitor KPIs and dashboards to track progress, resolve issues, and adapt plans as needed
Own the intake and execution of post-production rework for incomplete units, ensuring quality, safety, and readiness for delivery
Collaborate with internal teams and external partners to define scope, allocate resources, and manage logistics in compliance with safety standards
Lead early-stage planning of commissioning requirements within the Bid-to-Cash process to forecast workload and workforce needs
Act as a scouting resource, providing insights to the Field Service Manager for technician scheduling and resource planning
Track and report on the On-Time Start-Up & Commissioning KPI; manage financials including labor, travel, and unplanned material costs
Develop, define, and implement a structured intake process to support efficient coordination and execution of warranty claims and service part requests
Design and deploy performance tracking tools to monitor service response times and drive continuous improvement
Support the integration of intake workflows into service systems for better visibility, accountability, and customer satisfaction
Define and monitor KPIs for service execution, warranty resolution, and customer satisfaction
Foster a culture of accountability, safety, and continuous improvement
Establish and stabilize structured processes for post-production rework, start-up & commissioning planning
Implement tools and frameworks to support proactive service planning and execution
Qualification
Required
8–12 years of progressive experience in service operations, project management, or technical program leadership
Proven track record in building or scaling service functions, launching complex products, or setting up operational infrastructure (e.g., manufacturing sites, service departments)
Experience with ERP/CRM systems, service management platforms, and performance dashboards
Preferred
Experience in manufacturing, HVAC, or other complex industrial environments is preferred, but candidates from adjacent industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply
Engineering background is preferred but, candidates with strong operational, business, or technical program management experience will be considered
Benefits
Competitive salary with STIP (short term bonus incentive plan)
Medical and dental insurance
401 K
Employee Assistance Program
Company
XNRGY Climate Systems
Xnrgy Climate Systems designs and manufactures HVAC systems.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Activate Capital PartnersDIVCO
2025-10-21Series Unknown
2025-07-21Series Unknown
2023-05-24Corporate Round
Leadership Team
John Gocek
Co-Founder, Executive Vice President
Sham S. Ahmed
President Emeritus and Co-founder
Recent News
Silicon Canals
2025-10-27
Company data provided by crunchbase