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Chase · 3 weeks ago

Implementation Manager, Vice President - Enterprise Merchant Services

4915 Independence Pkwy, Tampa, FL, 33634, US

Full-time

Onsite

Senior Level

Chase is seeking an Implementation Manager in the Merchant Services Large Enterprise Onboarding Team to lead client implementations and support strategic, high-profile merchants. This role involves building strong relationships with clients, collaborating with various teams, and driving consistency in execution to enhance client experiences and operational effectiveness.

BankingFinancial Services

Responsibilities

Spearhead client implementations, working proactively with Business Development and Relationship Management

Apply project management principles to support projects, ensuring clear communication with management and stakeholders

Lead client and internal calls, develop and execute project plans, track deliverables, and hold task owners accountable

Produce and deliver comprehensive project communication materials, including escalations, status updates, and detailed reports

Champion operational excellence by identifying and resolving gaps to elevate the overall client experience

Proactively identify, escalate, and resolve issues to maintain smooth operation and communication

Accelerate change initiatives by enhancing user and client experiences, driving automation, and improving efficiency

Cultivate a collaborative team culture that empowers collective success

Drive the refinement of department procedures and processes by proactively identifying and addressing inefficiencies

Actively engage in recurring team meetings and training sessions to keep the team updated on industry trends and best practices

Qualification

Payment processing platformsMerchant Services knowledgeProject management principlesAI/LLM proficiencyReporting tools proficiencyProblem-solving skillsAnalytical thinkingCommunication skillsStrategic thinking