Senior Customer Success Manager jobs in United States
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eGain Corporation · 4 days ago

Senior Customer Success Manager

positionSunnyvale, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$140K/yr - $140K/yr
date3+ years exp

eGain Corporation is a leader in AI knowledge solutions that enhance customer experience and reduce service costs. They are seeking a Senior Customer Success Manager to act as a strategic advisor to their Global 2000 clients, helping them leverage AI-powered knowledge management for significant business impact.

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H1B Sponsor Likelynote

Responsibilities

Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal
Build trusted advisor relationships with senior business and IT stakeholders. Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI
Drive product adoption and identify expansion opportunities. Transform satisfied customers into vocal advocates and case study partners

Qualification

Customer success managementB2B SaaS experienceAI knowledgeStakeholder managementPresentation skills

Required

3-5 Years of experience in customer success or consulting roles with enterprise B2B SaaS clients
Deep understanding of AI, automation, and the enterprise technology landscape
Proven ability to manage complex stakeholder relationships
Comfortable presenting business reviews to VPs and C-level executives

Benefits

Stock options.

Company

eGain Corporation

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eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers.
dateFounded in 1997
location
Sunnyvale, California, USA
people-size501-1000 employees
web-link
http://www.egain.com

H1B Sponsorship

eGain Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
2023 (7)
2022 (12)
2021 (14)
2020 (12)

Funding

Current Stage
Public Company
Total Funding
$103.17M
2000-08-09Post Ipo Equity· $88.5M
1999-09-23IPO
1999-07-01Series Unknown· $5.22M

Leadership Team

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John Copeland
Vice President of Marketing
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Eric Smit
C.F.O.
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Recent News

GlobeNewswire
SELCO Community Credit Union Selects eGain AI Knowledge Hub™ and eGain AI Agent™ to Transform Internal Knowledge Management
2026-01-16
GlobeNewswire
Achmea Selects eGain AI Knowledge Hub and AI Agent to Power Digital Transformation
2025-12-19
eGain Corporation
Oregon Community Credit Union Selects eGain AI Knowledge Hub™ and eGain AI Agent™ to Elevate Customer Service
2025-11-18
Company data provided by crunchbase