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Citizens · 4 weeks ago

Experience Owner I-Client Platforms

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Hybrid

Senior Level

5+ years exp

Citizens is advancing its Digital North Star program to enhance the Client Platform for Citizens Private Bank and Citizens Private Wealth. The Experience Owner I plays a crucial role in this initiative by collaborating with various teams to prioritize a product roadmap that improves the digital client experience and supports growth.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Develop and maintain a product roadmap for the Client Platform focused on delivering exceptional client experiences and supporting business growth. Champion innovation by challenging the status quo and identifying sustainable value creation opportunities

Convert high-level vision into detailed requirements and acceptance criteria, ensuring the delivery meets quality, scope, and value standards

Collaborate closely with agile delivery teams to ensure timely, successful releases of the prioritized functionality

Facilitate continuous improvements through team discussions to identify innovative enhancements to the Client Platform

Use market and industry knowledge to inform design decisions and enhance user experience

Lead backlog management: create, prioritize, and refine work in collaboration with Neighborhood Leads to deliver the highest-value functionality first

User Experience: Champion the user experience, ensuring products are intuitive, user-friendly, and deliver exceptional value to customers

Regulatory Compliance: Ensuring that the Digital North Star vision complies with relevant banking regulations and data privacy laws while also pushing the envelope to build a client experience that maximizes opportunity while minimizing risk

Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams as needed. Rally teams around your product vision

Serve as a key leader on agile team(s)

Empower pod members to continuously learn and grow

Prioritize work against clearly defined outcome-oriented goals, metrics, and OKRs

Support an agile mindset across internal teams to drive the transition to a customer-centric organization

Provide oversight to ensure alignment with agile/scrum practices

Participate in scrum of scrums ceremony aiding in impediment removal and owning applicable tasks

Provide feedback to pod members on performance and work with the Agile Coach and Scrum Master to evaluate the performance of the Pod and its members

Lead product demo and reviews, develop UI prototypes, assist with data provisioning, and analyze usage, behavioral, transactional, and technical data

Qualification

Product ManagementAgile MethodologiesWealth ManagementJIRAConfluenceData AnalysisCustomer OrientationInnovationLeadershipCommunicationCollaboration

Required

5–7 years of product management experience with a strong record of delivering successful products in fast-paced environments

Demonstrated ability to lead complex initiatives, working within Agile Pods or cross-functional teams to drive rapid delivery cycles and transformation efforts

Hands-on experience in Wealth Management including deep knowledge of client-facing portals and digital servicing tools

Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization

Comprehensive understanding of product management methodologies such as Agile, Scrum, and Lean

Proficiency with product management tools including JIRA and Confluence

Analytical mindset with the ability to use data to make informed decisions and drive product improvements

Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to solve what is possible

Ability to drive teams toward common goals and put the team before yourself

Comfortable with ambiguity and a hunger to learn and tackle new challenges

Bachelor's completed degree

Customer Orientation

Agile Methodologies

Innovation

Execution and Outcome Focus

Technical Excellence

Requirements Analysis

Collaboration and Team Leadership

Preferred

Experience in financial services

Experience in client web and mobile app product development

Demonstrated job history stability

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees