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Initiative for a Competitive Inner City · 3 weeks ago

Senior Salesforce & Systems Administrator

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $115K/yr

4+ years exp

The Initiative for a Competitive Inner City (ICIC) is a national not-for-profit organization focused on driving inclusive economic prosperity in under-resourced communities. The Senior Salesforce & Systems Administrator will lead the administration of ICIC’s Salesforce environment, optimizing its use across departments and ensuring data integrity while supporting organizational goals through technical solutions.

CommunitiesNon ProfitWealth Management

Diversity & Inclusion

No H1B

Responsibilities

Serve as the primary system administrator for ICIC’s multi-cloud, customized Salesforce environment (~40 users), ensuring reliability, scalability, and optimal system performance

Oversee all Salesforce administrative functions, including user account creation and management, permissions, page layouts, generation of key reports and dashboards, creation of new fields, validation rules, and security settings

Manage and maintain all Salesforce managed packages as well as integrations with third-party systems, including but not limited to: Account Engagement (Pardot); Alchemer; EventSpark; Givelively; Zapier; and Stripe. Additional third-party systems may be added in the future

Design, implement, and maintain advanced automations, triggers, and processes using Flow and other declarative / AppExchange tools

Document key configurations, processes, and policies to support system continuity

Manage sandbox environments for testing, and deployment of new configurations or automations, ensuring proper change management and documentation

Maintain strong data governance, integrity, and hygiene across all systems, including routine batch data uploads and updates using tools such as Apsona

Proactively identify system enhancements and opportunities for automation or process improvement

Evaluate and implement new Salesforce AppExchange tools and integrations as organizational needs evolve

Stay current on Salesforce platform releases, best practices, and emerging technologies; make recommendations for ongoing system improvements

Liaise with vendors to ensure timely contract renewals, license management, and payment processing for Salesforce and related technology platforms

Collaborate with ICIC leadership to align Salesforce architecture and data strategy with organizational goals

Partner with ICIC’s internal teams to ensure systems support reporting, marketing, fundraising, and operational goals

Serve as the central technical resource for teams across ICIC, providing expert guidance and support on Salesforce and connected platforms

Develop and deliver internal staff trainings and training documentation to improve user adoption, confidence, and efficiency, and help make teams as self-reliant as possible

Train new ICIC staff members on Salesforce and related platforms

Serve as point of contact on platform-related troubleshooting requests and implement feedback on system improvements as needed

Provide ad hoc support for more complex organization-wide data requests

Calculate key organization-wide statistics for ICIC’s annual impact report and other institutional reporting needs

Other Duties As Assigned

Qualification

Salesforce AdministrationSalesforce ConfigurationSalesforce AutomationData ManagementExcel ProficiencySalesforce CertificationProblem SolvingOrganizational SkillsCommunication SkillsCollaboration

Required

4+ years of experience as a Salesforce Administrator or equivalent technical role

Advanced proficiency with Salesforce configuration, automation (e.g. Flow), and debugging processes

Experience managing and maintaining Salesforce-integrated platforms

Proficiency in Excel and reporting/analytics tools

Ability to translate user requirements into technical solutions

Strong understanding of data management, system architecture, and platform scalability

Strong data presentation, written, and oral communication skills

Strong problem solving, critical thinking, organizational skills and attention to detail

Excellent multi-tasking and prioritization skills, including problem-solving and overcoming challenges

Collaborative, solutions-oriented team player who enjoys working with other team members and departments

Preferred

Experience with Account Engagement (Pardot) strongly preferred

Experience with marketing automation, survey, event management, donation, or similar platforms (e.g., Alchemer, Zapier, EventSpark, Stripe, Givelively) strongly preferred

Salesforce Administrator and/or Advanced Administrator certification strongly preferred

Benefits

Three weeks of vacation per year to start, with an additional day added for each year of service up to 5 years

Thirteen days of paid holidays, half days on Fridays before long weekends, plus one floating holiday

Ten days of paid sick leave and two days paid personal leave each calendar year

Health, Dental, Vision Insurance (70% paid by ICIC)

401(k) Retirement Plan with employer matching up to 4% after the first year of employment

Up to 16 weeks of paid Parental leave

Individual Professional Development benefit of $1000 each year

Company

Initiative for a Competitive Inner City

ICIC drives inclusive economic prosperity in under-resourced communities through innovative research and programs to create jobs, income, and wealth for local residents.

Founded in 1994

Boston, Massachusetts, USA

11-50 employees