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Casella Waste Systems, Inc. · 2 days ago

Municipal Account Manager

Scarborough, ME

Full-time

Onsite

Entry, Mid Level

$85K/yr - $95K/yr

2+ years exp

Casella Waste Systems, Inc. is focused on maintaining strong customer relationships within the municipal sector. The Municipal Account Manager will enhance customer loyalty and drive sales growth by providing innovative solutions and managing key accounts in Southern Maine.

Innovation ManagementRecyclingWaste Management

Responsibilities

Maintains positive client relationships with key decision makers and coordinates pricing, service changes, contract renewals, as well as the negotiation process to deliver maximized value for the customer and profitability for Casella

Effectively communicates and exchanges account information between all Casella operating entities within designated geographic market segment to ensure the delivery of comprehensive services to customers

Provides primary point of contact for customers and collaborates with client services team and division operations teams to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved

Develops knowledge of the procedures necessary to facilitate, execute, and support municipal bid management leveraging resources across organization and assist in bid compilation, document completion and opportunity tracking

Obtains experience in maintaining new business pipeline and contract retention activities utilizing Casella’s Customer Relationship Management (CRM) system to track all activities and applicable information

Develops proficiency in conducting business reviews with customers to grow insights on Casella programs, track continuous improvement efforts, and identify cross selling opportunities for other Casella lines of business

Acquires the skills to identify and communicate market trends, opportunities, and challenges on a quarterly basis to management teams to facilitate enhanced customer needs awareness and subsequently cultivate new business segments

Acquires knowledge regarding the coordination and communication of profit and loss (P&L) impacts by customer and the process of developing budget and forecasting models for planning purposes

Learns the process to develop and implement proactive strategies for community engagement efforts within customer base in collaboration with local Casella facilities, regional resources, and home office stakeholders

Facilitates implementation efforts for hosting open house events at local Casella facilities as directed by home office and regional stakeholders

Fosters collaborative relationships within a defined geographic area to identify innovative solutions to meet customer business needs and ensure the delivery of comprehensive services to customers

Participates in training and other learning opportunities to expand knowledge of the company and its products and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Qualification

Strategic sellingBusiness-to-business salesNegotiation abilitiesCustomer Relationship Management (CRM)MS Office 365Analytical thinkingFormal presentation skillsInterpersonal skillsCommunication skillsCollaboration

Required

Strong interpersonal skills

Strategic selling and negotiation abilities

Excellent verbal and written communication skills

Analytical thinking skills

Formal presentation skills

Proven track record of successful sales results

Ability to qualify, develop, and manage business opportunities

Proficiency in MS Office 365 and related platforms

Comfort working in a digital environment

Minimum of 2-3 years of business-to-business sales experience

History of thriving in collaborative environments

Bachelor's degree or equivalent experience

Legal eligibility to work in the U.S

Valid driver's license

Ability to travel up to 60%, including periodic overnight trips

Preferred

Experience or interest in the environmental or sustainability field

Advanced degree or relevant sales certifications

Benefits

Medical, Dental, Vision, Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

And More.

Company

Casella Waste Systems, Inc.

Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States.

Founded in 1975

Rutland, Vermont, USA

1001-5000 employees