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Forward Air Corporation · 1 day ago

Director, Operations - Contract Logistics

Union City, CA

Full-time, Contract

Onsite

Director/Executive

$190K/yr - $210K/yr

7+ years exp

Forward Air Corporation is a leading provider of ground transportation and related logistics services in North America. The Director, Operations - Contract Logistics is responsible for providing strategic and operational leadership across multiple logistics facilities, ensuring operational excellence, customer satisfaction, and compliance.

LogisticsService IndustryTransportation

Hiring Manager

Liz A.

Responsibilities

Provide leadership and oversight for multiple transportation, flow-through, and/or warehouse operations sites

Ensure consistent execution of operational standards, service level agreements (SLAs), and customer commitments across all sites

Establish regional strategies that drive safety, service quality, productivity, and operational discipline

Ensure facilities operate in a clean, organized, safe, and compliant manner

Own full Profit and Loss (P&L) responsibility for the assigned region or portfolio of facilities

Develop and execute operating plans that achieve revenue, margin, and operating income targets

Monitor financial and operational performance across sites, identify trends and variances, and implement corrective actions

Drive productivity improvements, cost optimization, and margin expansion initiatives across the network

Ensure effective capital, labor, and asset utilization to maximize return on invested resources

Serve as a senior point of contact for key customers, managing performance reviews, contractual obligations, and service expectations

Lead customer engagement related to Key Performance Indicator (KPI) performance, scope changes, pricing discussions, renewals, and issue resolution

Partner with sales and business development teams to support new business integration and organic growth

Identify opportunities to expand customer relationships through additional services and solutions

Ensure compliance with all applicable federal, state, and local regulatory requirements across the portfolio

Hold site leaders accountable for safety performance, audit results, and risk mitigation plans

Ensure timely completion and resolution of internal and external audits

Coach and develop operations leaders, including supervisors, managers, and site managers

Ensure leadership depth, succession planning and talent development across the organization

Drive a performance-based culture focused on accountability, engagement, and continuous improvement

Ensure workforce planning aligns with current operations and future growth requirements

Review and consolidate weekly and monthly operational and financial performance reporting

Ensure consistent performance management disciplines across sites, including KPI reviews and action planning

Act as the primary liaison between field operations and corporate support functions

All other duties as assigned to meet evolving business needs

Qualification

Supply Chain ManagementLean/Kaizen/Six SigmaLogistics OperationsWarehouse Management SystemsFinancial AccountabilityDistribution Center OptimizationAnalytical SkillsTechnical ProficiencyCommunication SkillsInterpersonal SkillsProblem-Solving SkillsTeam Leadership

Required

High School Diploma or General Education Development (GED)/equivalent required

7+ years' progressive experience leading large-scale logistics/supply chain/distribution operations, with multi-site responsibilities and full financial accountability

Direct working experience in third-party logistics (3PL) and/or contract logistics

Expert knowledge of the regulatory requirements and industry best practices impacting the logistics and transportation industries

Experience with implementing and optimizing Distribution Center (DC) processes and technologies

Proven expertise supporting sales, solution development, and/or new business integration

Demonstrated ability to lead and inspire cross-functional teams

Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions

Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences

Demonstrated discretion and confidentiality in handling and protecting sensitive information

Proficiency in Warehouse Management Systems

Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

Comfort commuting to/from and working in a 100% on-site setting, with frequent travel for related meetings, events, and client engagements