Vacatia · 2 days ago
Reservations Specialist
Williamsburg, VA
Full-time
Onsite
New Grad, Entry LevelVacatia is an innovative hospitality company reinventing the vacation rental and ownership experience. They are seeking a detail-driven Reservations Specialist to support Owners, manage reservation activity, and ensure a high-quality experience across resorts and partners.
E-CommerceMarketplaceResortsTravel
Responsibilities
Manage and execute accurate reservation processing across exchange partners (RCI, Interval International, Platinum Interchange) and online travel agencies (Expedia, Agoda, Booking.com)
Handle high-demand call center volume, providing efficient, accurate assistance
Support and guide Owners through maintenance fees, reservation usage, contract details, and exchange procedures to maximize their ownership experience
Maintain and update Owner information and reservation records within property management systems to ensure accuracy and efficiency
Process payments and perform financial duties including maintenance fee payments, taxes, and collections activity
Collaborate with internal teams, including front office and resort operations, to research issues and resolve Owner or reservation-related questions
Adhere to policies and standards to ensure compliance, professionalism, and a consistent Owner experience
Qualification
Required
Strong customer service experience
Proven accuracy in data entry, reservation processing, or administrative work
Strength in communication, problem-solving, and handling multiple tasks with professionalism
Ability to provide clear guidance to Owners, simplify complex policies, and execute tasks with precision
Experience with reservation systems, property management tools, and common office software
Preferred
Hospitality, hotel, resort, or timeshare experience preferred but not required
Hospitality, travel, call center, or Owner Services/Reservations/Front Desk experience is a plus
Company
Vacatia
Vacatia is the resort marketplace for vacationing families, whose mission is to make family vacations better
Founded in 2013
1001-5000 employees
H1B Sponsorship
Vacatia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$48.84MKey Investors
Dustin GillmanJavelin Venture Partners
2021-11-10Series B· $20M
2019-11-15Series Unknown· $10.9M
2015-04-09Series A· $12.24M
Leadership Team
Caroline Shin
CEO & Co-Founder
Keith Cox
Board Director
Recent News
2026-01-12
2025-03-26
2025-01-02
Company data provided by crunchbase