Trace3 · 3 days ago
Inside Sales Representative (Hybrid)
San Jose, CA
Full-time
Hybrid
Mid Level
$75K/yr - $117K/yr
3+ years expTrace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services to clients. The Inside Sales Representative will work cooperatively with outside sales representatives to grow existing customers, create new customers, and meet sales quotas while increasing customer satisfaction.
Information ServicesInformation TechnologySocial Network
Responsibilities
Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner
Determine customer requirements and expectations to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed
Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles
Accurately process customer transactions, including orders, quotes, or returns
Obtain information from vendors relating to shipment dates and the expected date of delivery to provide accurate information regarding product items
Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
Educate customers about terminology, features, and benefits of products in order to improve product-related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints
Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, and IT trade shows, or reading IT trade journals
Set up and maintain customer files
Register sales opportunities with partners
Identify trends in customer satisfaction or dissatisfaction
Qualification
Required
A minimum of three years of sales support or operations-related experience
Strong interpersonal communication skills for interacting with employees, vendors, and clients
Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills
The ideal candidate will be able to quickly learn detailed information about products and services and clearly and effectively articulate Trace's value to customers while maximizing revenue and margin
Highly organized, detail-oriented, excellent time management skills, and able to work effectively
Prioritize tasks in a fast-paced, high-volume, and evolving work environment
Comfortable meeting deadlines in an entrepreneurial environment
Strong ability to operate independently
Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.)
Preferred
Bachelor's degree in finance or technical degree preferred
Benefits
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match
529 College Savings Plan
Health Savings Account
Life Insurance
Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off
Company
Trace3
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients.
1001-5000 employees
H1B Sponsorship
Trace3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (1)
2022 (6)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-08-11Acquired
2017-06-15Private Equity
Leadership Team
J
Joe Quaglia
Chief Executive Officer
Mark Butler
VP Security Solutions
Recent News
2025-12-08
2025-11-25
Company data provided by crunchbase