Kizen · 10 hours ago
VP of Implementations, Insurance
Austin, TX
Full-time
Hybrid
Director/Executive
$275K/yr - $325K/yr
10+ years expKizen is a company focused on engineering a more humane future through AI-driven solutions. As the VP of Implementations for Insurance, you will lead the implementation of enterprise technology solutions for clients in the insurance industry, ensuring their successful adoption and operational excellence.
Artificial Intelligence (AI)Big DataCRMMarketing AutomationSales Automation
Responsibilities
Build and lead the Insurance Implementation practice, setting vision, standards, and KPIs for successful project delivery
Establish scalable methodologies for implementing CRM, licensing, contracting, support, and workflow solutions tailored to insurance carriers, brokers, and agencies
Drive continuous improvement across delivery, knowledge management, and client onboarding
Serve as the executive sponsor for strategic insurance implementations, ensuring alignment with client business goals and regulatory requirements
Translate complex insurance processes (distribution, underwriting, claims, compliance) into streamlined workflows powered by SaaS technology
Partner with clients' leadership teams to drive adoption, change management, and measurable ROI
Oversee end-to-end program delivery, resource allocation, and risk management across all insurance projects
Build frameworks for integrations with core systems (policy admin, claims, billing, data warehouses) using APIs and automation tools
Develop metrics and dashboards to measure project success, client satisfaction, and financial performance
Partner with Sales and Solutions Architects in pre-sales to scope and design complex insurance solutions
Collaborate with Product and Engineering to ensure platform features meet industry needs
Align with Customer Success to transition clients seamlessly from implementation to long-term partnership
Qualification
Required
10+ years of experience in SaaS solution delivery, consulting, or enterprise software implementations
7+ years in leadership roles (Director/VP) managing large-scale implementation or professional services teams
Deep expertise in the insurance industry, with strong knowledge of carrier and broker operations
Experience with commission and hierarchy programs in insurance
Expertise in process automation and improvement, with a focus on optimizing workflows across cross-functional teams
A natural talent for translating technical features into customer-centric benefits. Your writing is clear, approachable, and informative, making even the most complex topics digestible
Strong understanding of artificial intelligence and its evolving role in shaping job functions and business processes over the next decade
Confidence in leading product demo calls with small business prospects, understanding their pain points, and translating them into actionable solutions
Ability to manage influential client personalities with strong executive presence and help teams find collaborative solutions to meet the needs of diverse stakeholders
Solid technical implementation management skills, with hands-on expertise in deploying complex solutions for enterprise clients
Solid understanding of data modeling and data integration strategies
Excited to be in-office with your peers - requirement to work in our Austin office four times a week to stay closely connected with our team and collaborate in person
Eager to be a part of a startup that is among some of the major winners of the AI movement
Strong presentation skills in both written content and video content
Bachelor's degree required; MBA or equivalent advanced degree preferred
Willingness to travel 1-2 times per month for essential events or customer implementations
Preferred
MBA or equivalent advanced degree preferred
Benefits
Career Growth Opportunities
Engaging Work Culture
Top-Tier Compensation
Equity Package
Healthcare Coverage
Professional Development Stipends
PTO
Company
Kizen
Kizen is a no-code and enterprise-grade CRM, insights, and operations platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$12M2022-09-13Seed· $12M
Leadership Team
John Winner
CEO
Recent News
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