Children's Healthcare of Atlanta · 1 month ago
Applications Analyst Team Lead
Children's Healthcare of Atlanta Support Center
Full-time
Onsite
Senior Level
5+ years expChildren's Healthcare of Atlanta is one of the nation’s leading children’s hospitals, committed to making kids better today and healthier tomorrow. The Applications Analyst Team Lead supervises a team of Information Systems & Technology professionals, providing implementation support and technology consultation, while advocating for user needs and ensuring compliance with relevant guidelines.
ChildrenHealth CareNon Profit
Responsibilities
Collaborates proactively with department leaders to identify/prioritize needs and define/commit to deliverables
Leads team to ensure deliverables are met
Maintains strong and productive relationships with department leaders and application vendors
Ensures team is building positive and effective relationships with internal and external customers
Acts as point of escalation for issue resolution
Advocates user perspective
Ensures team members are focusing efforts on identified priorities
Maintains/develops technical expertise and growth
Provides on-call coverage as assigned and ensures team coverage
Participates in and leads cross team efforts and initiatives for process improvement and issue resolution
Ensures projects and documentation follow Information Systems & Technology project management protocol and policies
Manages support turnover processes to ensure project team addresses ability to support systems post-live, including delivering complete system documentation
Monitors team’s effectiveness by utilizing project, issue, and resource management tools to oversee team allocation of resources and assignments
Exemplifies and serves as a resource to team members for existing and new policies and tools, e.g., change management, time reporting, queue management, and service level agreements
Ensures team provides appropriate support documentation, status, and issues resolution reporting
Participates in internal Information Systems & Technology leadership initiatives/forums and development/achievement of department goals
Participates in hiring and interview process
Follows onboarding guidelines for new employees
Fosters professional development of others via constructive performance appraisals and professional development plans
Facilitates conflict resolution
Being available to teammates
Acting as a resource to help complete complicated/complex tasks
Providing on the job training to team and seeking out opportunities to become actively involved in staff workflow and development
Provides supervisor and/or manager feedback on staff performance, educational needs, and workflow status
Qualification
Required
5 years of experience in a healthcare or business environment
2 years of employment at Children's Healthcare of Atlanta in an applications support capacity or similar healthcare industry experience
Experience in generally known project management software and commercially available healthcare and business software packages
Research experience is required to work in the Research department
Degree from accredited senior college or equivalent experience
Bachelor's degree in computer science, business, nursing, or equivalent, if working in the Research department
Ability to lead projects from inception to completion without management supervision and to provide leadership support to other team members
Excellent oral and written communication skills
Well-developed and proven organizational, problem-solving, analytical, and time management skills
Project management, customer service, and support skills
Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
Must be able to work on multiple projects concurrently
Must be able to apply creative methods to analyze and enhance workflow efficiencies
Ability to develop and maintain good working relationships and interact positively and productively with teams across organizational lines, including administrative and executive staff
Expert knowledge of hospital system business or clinical content deemed a part of core health information systems
Preferred
EPIC experience and an EPIC certification are preferred if working in the Research department
Company
Children's Healthcare of Atlanta
Children’s Healthcare of Atlanta is a non-profit private foundation that focuses on healthcare for children.
10001+ employees
H1B Sponsorship
Children's Healthcare of Atlanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$5.12MKey Investors
Hyundai Hope On Wheels
2025-12-03Series Unknown· $0.37M
2023-08-25Grant· $0.12M
2022-09-27Grant· $0.3M
Leadership Team
Frank Grogan
Endpoint Engineering Team Lead - Mobility
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